Lucky Kunwar

• Deliver high-touch, personalized service to a private-member clientele with elevated expectations, maintaining composure during peak and high-pressure service periods.

• Support smooth shift execution by coordinating with kitchen, bar, and floor teams to ensure timely, accurate, and polished service delivery.

• Actively assist with onboarding and guiding new team members by sharing service standards, workflow best practices, and guest engagement techniques.

• Proactively resolve guest concerns with empathy and professionalism, ensuring positive outcomes and member satisfaction.

• Maintain exceptional standards of cleanliness, organization, and presentation in alignment with luxury service environments.

• Demonstrate leadership by stepping into support roles as needed to maintain service flow and team efficiency.

• Delivered professional front desk and cashier services to students, staff, and visitors.

• Managed inquiries, transactions, and issue resolution with discretion and attention to detail.

• Maintained a welcoming, organized front desk environment while handling multiple responsibilities simultaneously.

• Trained new cashiers on operational procedures and customer service standards to ensure consistency.
• Processed customer transactions accurately and efficiently at point of sale.

• Provided attentive, efficient food and beverage service in a fast-paced restaurant environment.

• Supported daily operations by maintaining a clean, organized dining space and adhering to food safety standards.

• Worked collaboratively with team members to manage high guest volume while maintaining service quality.

• Built strong guest relationships, contributing to repeat business through consistent service excellence.

• Delivered front desk operations in a high-volume, international tourism environment while consistently upholding Marriott brand standards.

• Managed guest check-ins, check-outs, reservations, billing, and inquiries with accuracy and professionalism using PMS systems.

• Handled guest complaints and service recovery situations independently when appropriate, ensuring timely resolution and guest satisfaction.

• Maintained accurate records of payments, cancellations, and daily transactions.

• Collaborated closely with housekeeping and management to ensure room readiness and seamless daily operations.

• Built rapport with guests by anticipating needs and providing clear, confident communication.