Lucky Khurana
Halifax
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas
08.2020 - Current
- Maintained a secure environment at the Port of Halifax by monitoring facility access, conducting regular patrols, and enforcing safety protocols
- Collaborated closely with CN conductors for rail car shunting operations and worked alongside CBSA and Marine staff to uphold security standards
- Responded to emergencies swiftly, coordinated with law enforcement when necessary, and ensured compliance with all port safety regulations to protect both personnel and assets
- Acted as field supervisor, overseeing security operations and supporting team members on site
- Oversaw scheduling and deployment of security officers across multiple sites after hours, ensuring coverage and adherence to protocols
- Managed intake and release of new and used vehicles, overseeing their security; responded to bank alarms, conducted standdowns, and submitted detailed reports
- Handled front desk responsibilities, providing a professional first point of contact for visitors and staff
- Attended weekly meetings, prepared and submitted reports to management
Security Officer (Part-time)
Paladin Security
01.2023 - Current
- Delivered exceptional customer service by promptly addressing public inquiries
- Three years of experience in the Psychiatric Assessment Unit (PAU) emergency setting
- Transferred psychiatric patients between units, ensuring the safe transport of their belongings
- Prepared clear and thorough reports, including daily activity and incident reports, and managed team responsibilities while liaising with managers and senior leadership
- Controlled access to facilities, operated security control-room systems, and conducted patrols to prevent theft, vandalism, and fire hazards
- Enforced regulations to maintain order, resolve conflicts, and monitor site activities
- Addressed and reported irregularities, security breaches, safety hazards, and emergency situations
Security Officer
Executek International
06.2019 - 09.2020
- Worked closely with team members to deliver project requirements
- Recognized by management for providing exceptional customer service
- Worked at multiple places like CNE, MTCC and UOFT
- Access control, bag checks and car's truck inspection of visitors at events
- Firewatch and efficiently responding to the emergencies
- Circulated with patrons to ensure their safety and protection
Customer Service Representative
TBM
03.2019 - 04.2020
- Use telephones to reach out to customers and verify account information
- Resolve customer complaints via phone, email, mail, or social media
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
Education
Bachelor's - Business Management
Humber College
Etobicoke, ON08.2020
Secondary Education -
R D Rajpal School
03.2018
Skills
- Dynamic Supervision
- Leadership Qualities
- Conflict De-escalation techniques
- Detail-oriented
- Professional communication
- Decision-making
- Incident Management
- Theft prevention
- First aid/ CPR Certification
- Workplace Safety procedures
- Class 4 driver's license
- Restraint procedures
- Microsoft Office and other security programs
- Team Collaboration
- Inmate supervision
- Policy enforcement
- Administrative documentation
- Person in custody interaction
- Trained in defensive tactics
Timeline
Security Officer (Part-time)
Paladin Security
01.2023 - Current
Security Officer
Securitas
08.2020 - Current
Security Officer
Executek International
06.2019 - 09.2020
Customer Service Representative
TBM
03.2019 - 04.2020
Secondary Education -
R D Rajpal School
Bachelor's - Business Management
Humber College
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