Summary
Overview
Work History
Education
Skills
CONTACT
Languages
Timeline
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Lucinia Tomas

Toronto,ON

Summary

Dedicated customer service representative with extensive experience in industry. Solid team player with positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Social Media Content Creator and Fashion Influencer

Self Employer
01.2020 - 07.2025
  • TikTok, and Instagram with over 300K followers.
  • Created reels with over 10 million views for the SHEIN campaign.
  • Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
  • Brainstormed ideas for new video concepts and stories.
  • Scheduled posts on a daily basis across all social media channels.
  • Monitored analytics and metrics to evaluate the performance of campaigns.
  • Managed content calendars to ensure consistent posting schedules and content variety.

Customer Service Representative

BIC Bank
12.2008 - 05.2018
  • The first three years at the bank, I’ve worked as a bank teller; processed deposits, withdrawals, transfers, loan payments, and other transactions accurately and efficiently.
  • From 2012 to 2018, I became a client assistant. Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Marketing and Digital Media

Canadian Business College
06.2022

Social Communication

Independent University
04.2016

Skills

  • Social media management
  • Content creation
  • Financial analysis
  • Account management
  • Microsoft outlook

CONTACT

  • PHONE: 6477784714
  • EMAIL: Luciniatomas@gmail.com

Languages

English
Full Professional
Portuguese
Native/ Bilingual

Timeline

Social Media Content Creator and Fashion Influencer

Self Employer
01.2020 - 07.2025

Customer Service Representative

BIC Bank
12.2008 - 05.2018

Marketing and Digital Media

Canadian Business College

Social Communication

Independent University

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Lucinia Tomas