Summary
Overview
Work History
Education
Skills
Timeline
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Lucinda Piedra

San Jose,Ca

Summary

Qualified Scheduling manager assistant with comprehensive background in effective scheduling and resource allocation. Successfully managed multiple projects simultaneously, ensuring timely completion and optimal use of resources. Demonstrated proficiency in coordinating team efforts and maintaining clear communication, showcasing strong organizational and time-management skills.

Overview

24
24
years of professional experience

Work History

Scheduler-assistant Manager

HomeGuard Inc.
01.2000 - 01.2024
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Manage schedule and scheduled repairs
  • Answering high call volume phones and emails in polite professional manner
  • Coordinate office procedures, implement systems to improve efficiency and resolve scheduling issues
  • Assist with dispatch and resolve issues on site
  • Perform clerical tasks such as data entry, photocopying, print documents order permits for specific jobs sites
  • Prepare regularly daily scheduled reports and provide presentation support
  • Support staff and executives and aid with customer complaints
  • Prioritize, manage time, and ensure multiple projects are moving forward
  • Able to handle multiple tasks and work well with others under pressure
  • Dedicated team player with excellent communication skills
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

Cashier

Home Depot
05.2012 - 12.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Ged -

Independence High School
San Jose, CA
01.1997

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Client communication
  • Office administration
  • Case management
  • Proficient in MS office

Timeline

Cashier

Home Depot
05.2012 - 12.2013

Scheduler-assistant Manager

HomeGuard Inc.
01.2000 - 01.2024

Ged -

Independence High School

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Lucinda Piedra