Lucinda Perey
Rancho Cordova
Summary
Dynamic leader and effective communicator with a proven track record at CP Square Cleaning Services and Sedgwick. Excelled in small business operations and negotiation, enhancing client trust and achieving high customer satisfaction. Demonstrated exceptional relationship-building skills, driving repeat business and referrals. Skilled in decision-making, consistently delivering results under pressure.
Overview
17
17
years of professional experience
Work History
Owner
CP Square Cleaning Services
06.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting.
Lien Hearing Representative
Sedgwick
07.2008 - 04.2024
- Managed multiple deadlines efficiently while maintaining high-quality work output under pressure.
- Resolved disputes through alternative dispute resolution methods such as mediations or settlement conferences.
- Enhanced client trust by providing regular updates on case progress and addressing concerns promptly.
- Collaborated with attorneys and other professionals to prepare strong cases for clients in need of representation.
- Promoted a positive team environment by actively contributing to team meetings, providing constructive feedback, and collaborating on initiatives to improve overall department performance.
- Maintained accurate records and documentation throughout the hearing process to ensure compliance with legal requirements.
- Conducted thorough research to support evidence-based decision-making during hearings and negotiations.
Education
High School Diploma -
Morse
San Diego, CA06-1976
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Negotiation
- Customer service
- Decision-making
- Effective leader
Timeline
Owner
CP Square Cleaning Services
06.2023 - Current
Lien Hearing Representative
Sedgwick
07.2008 - 04.2024
High School Diploma -
Morse
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