Lucinda Moore
Long Beach,CA
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
7
7
years of professional experience
Work History
Shift Lead and Social Media Manager
Handels Homemade Ice Cream
Long Beach, CA
08.2024 - Current
- Promoted to Shift Lead within 9 months for exceptional behavior.
- Supervised daily operations and ensured staff adherence to quality standards.
- Trained new team members on customer service protocols and product knowledge.
- Streamlined workflow procedures, enhancing team productivity during peak hours, delegating daily tasks and responsibilities.
- Maintained cleanliness and organization of work areas, ensuring compliance with health regulations.
- Created compelling content tailored for various social media platforms, aligning with brand voice and goals.
- Developed and implemented social media strategies to enhance brand visibility and engagement.
Team Member
Cassidys Corner Cafe - LBX
Long Beach, CA
04.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Cleaned and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned all required tasks quickly.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills.
- Processed customer orders and accurately handled payment transactions.
Childcare
Friends And Family Members
Greater Long Beach Area
01.2019 - 01.2023
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Planned and implemented engaging activities to encourage creativity and expression.
- Communicated with parents about daily activities and any concerning behaviors.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Education
Bachelor of Arts - Communication Studies
California State University Long Beach
05-2027
Associate of Arts - Communication Studies
Long Beach City College
05.2025
Skills
- Teamwork and collaboration
- Social media
- Excellent communication
- Content creation
- Customer service
- Conflict management
- Cleaning and organization
- Problem solving
- Time management
- Performance improvement
Timeline
Shift Lead and Social Media Manager
Handels Homemade Ice Cream
08.2024 - Current
Team Member
Cassidys Corner Cafe - LBX
04.2023 - 08.2023
Childcare
Friends And Family Members
01.2019 - 01.2023
Bachelor of Arts - Communication Studies
California State University Long Beach
Associate of Arts - Communication Studies
Long Beach City College