Lucinda Maree Roder
Dynamic and detail-oriented professional with over 10 years of experience as a Specialist/Medical Receptionist, demonstrating a strong ability to manage multiple tasks efficiently. Known for punctuality and a proactive approach, consistently delivering high-quality service in fast-paced environments. A self-motivated individual with a keen eye for detail, dedicated to enhancing patient experiences and streamlining office operations. Committed to fostering positive relationships and ensuring seamless communication within healthcare settings.
Work History
Specialist Medical Reception/ Secretary
11 Years 11 Months- Dr Ian Chan, Orthopaedic Surgeon (Specialties: Hip, Knee, and Carpal Tunnel).
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Coordinated patient scheduling and managed workflow to enhance clinic efficiency.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors (Genie Medical Software).
- Utilized electronic health record systems to maintain accurate patient documentation and data integrity.
- Processed patient registrations and insurance verifications with accuracy and attention to detail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Medical Receptionist
3 Years 11 Months- Provided general medical services to patients.
- Managed patient scheduling and appointment confirmation, ensuring efficient clinic operations.
- Processed patient registrations and insurance verifications with accuracy and attention to detail.
- Coordinated communication between patients and healthcare providers to facilitate care delivery.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Specialist Medical Reception
10 Months- Neurosurgeons (Specialties- Back, Neck, Brain).
- Professor Stoodley, Dr Siu, Associate Professor Dr Eftekhar, Dr Fuller and Dr Seex
- Coordinated patient scheduling and managed workflow to enhance clinic efficiency.
- Developed and implemented protocols for patient intake and record management.
- Utilized electronic health record systems to maintain accurate patient documentation and data integrity.
- Followed all company policies and procedures to deliver quality work.
Education
Certificate III - Business Administration (Medical)
Skills
Languages
Certification
10/2014 Genie (Medical Software), 02/2014 Best Practice (Medical Software), 02/2014 GPA accredited Webinars, (dealing with difficult patients, confidentiality, triage, hand washing, telephone techniques), 4/06/2024 Royal Lifesaving NSW/ACT/TAS – HLTAID009 Provide Cardiopulmonary Resuscitation, 6/07/2025 Australian Commission on safety and Quality in Health Care- Certificate of Achievement- Reprocessing Reusable Medical Devices-Sterilisation., 7/07/2026 Royal Lifesaving NSW/ACT/TAS – HLTAID009 Provide Cardiopulmonary Resuscitation
Interests
Timeline
Medical Receptionist
Specialist Medical Reception
Specialist Medical Reception/ Secretary
Camden Haven Community College
Section name
- D.O.B. 13th January 1968
- 34 Parkes Drive, Tenterfield, NSW
- Mobile - 0403 592 220
- Email: lucindaroder5@gmail.com