Lucille Oculam
Maple Ridge
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TaskUs
01.2022 - 04.2022
- Actively listened to customers professionally, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Administrative Assistant
Toyota
09.2018 - 04.2019
- Created and maintained reports, documents and presentations to assist with administrative support.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Education -
Holy Name University
Tagbilaran City Bohol, Philippines03.2015
Skills
- Service-Orientation
- Microsoft
- Computer Proficiency
- Document and Records Management
- Shipping and Receiving Understanding
- Critical Thinking
- Managing Multiple Tasks
- Customer Relationship Management
Timeline
Customer Service Representative
TaskUs
01.2022 - 04.2022
Sales Administrative Assistant
Toyota
09.2018 - 04.2019
Bachelor of Education -
Holy Name University
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