Lucille Mann

Answering inquiries related to billing and other inquiries
Receiving and processing insurance payments for customers
Service customers through effective collaboration with internal and external partners

• Answer emails and chats assisting with order processing
• Quality Assurance training for inbound, email and chat agent reviews
• Stock Issue agent calling customers with resolutions to order problems

• Process and underwrote loans that fit within the company guidelines
• Providing assistance through calls or chat with application or payment process
• As Payments Officer, contacting customers and following collection activity for UK standards

• Answered customer inquiries and placed orders as needed or redirected to other departments if required
• Supervised Inbound Agents as an Outbound Supervisor
• Working on National Brand as a CSA dealing with inbound, outbound, email communications with empathy while maintaining professional quality as required

• Pinnacle staffing - Winnipeg
• Answered customer inquiries and redirected to other departments if required
• Filled out information related to call quickly and accurately
• Learned to maintain a professional and positive attitude at all times