Lucille Cuzzetto
San Jose
Summary
Professional hospitality worker, ready to excel in any environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
Barista
Kraken Coffee
12.2023 - 11.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Service Ambassador
Maui Brewing Company
05.2022 - 11.2023
- Monitored cleanliness of facilities for optimal presentation and adherence to health standards.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
- Assisted in training new employees, sharing best practices for exceptional customer service.
- Balanced multiple tasks simultaneously without sacrificing quality or timeliness of service provided.
- Provided personalized attention to each guest, catering their experience to individual preferences and needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Learned the ins and outs of serving alcohol, following methods to ensure the safety of customers.
- Educated customers on product features and answered questions regarding product use.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Host
Five Palms
10.2021 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server
El Guapos
09.2018 - 06.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Child Caregiver
Personal Employer
06.2015 - 12.2018
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School Diploma -
Sunol Community School, Independent Studies
230 Sunol St, San Jose, California 01-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Passion for fitness
- Leadership skills
- Motivational
- Flexibility and mobility
- Strong work ethic
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Patience and empathy
Timeline
Barista
Kraken Coffee
12.2023 - 11.2024
Service Ambassador
Maui Brewing Company
05.2022 - 11.2023
Host
Five Palms
10.2021 - 05.2022
Server
El Guapos
09.2018 - 06.2020
Child Caregiver
Personal Employer
06.2015 - 12.2018
High School Diploma -
Sunol Community School, Independent Studies
Similar Profiles
Emma KawaokaEmma Kawaoka
Barista at Lucy's Coffee CompanyBarista at Lucy's Coffee Company
Jeffrey MedalJeffrey Medal
Jr Kraken AAA Video Coach at Seattle Kraken, Kraken Youth Hockey AssociationJr Kraken AAA Video Coach at Seattle Kraken, Kraken Youth Hockey Association
Janae BrooksJanae Brooks
Executive Assistant to the Chief Executive Officer at KrakenExecutive Assistant to the Chief Executive Officer at Kraken