Lucille Alvarez
Gilroy
Summary
Dynamic Member Care Specialist with a proven track record at Meriwest Credit Union, recognized for adaptability, innovative thinking, and teamwork skills. Known for adaptability to new systems, procedures and good criticism. I excell in fast-paced environments and well known for being reliable whether that's attendance or tasks.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to my own growth. Most importantly, brings positive attitude to a work environment- it's a powerful mindset that can influence productivity, teamwork, and resilience
Overview
4
4
years of professional experience
Work History
Member Care Specialist
Meriwest Credit Union
05.2023 - Current
- Assisted members with inquiries, providing accurate information and resolving issues effectively.
- Supported daily operations by managing member accounts and ensuring data accuracy in records.
- Enhanced member satisfaction through timely follow-up communications and feedback collection.
- Collaborated with team members to streamline processes for efficient service delivery.
- Adapted quickly to new technologies and tools, enhancing overall workflow efficiency.
- Contributed ideas during team meetings aimed at improving member care strategies and practices.
- Enhanced team efficiency by streamlining processes and implementing best practices for handling member inquiries.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Lead Sales Associate
Adidas Outlet
06.2021 - 05.2023
- Trained new associates on product knowledge and sales techniques to enhance team performance.
- Monitored daily sales activities, ensuring compliance with company policies and procedures.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Christopher High School
Skills
- Call center experience
- Issue resolution
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Computer skills
- Organizational skills
- Adaptability and flexibility
- Time management abilities
Timeline
Member Care Specialist
Meriwest Credit Union
05.2023 - Current
Lead Sales Associate
Adidas Outlet
06.2021 - 05.2023
High School Diploma -
Christopher High School
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