LUCILE GAUTIER
Toronto
Summary
Experienced with customer retention strategies that drive loyalty and reduce churn. Utilizes effective communication and problem-solving skills to address client concerns proactively. Track record of building strong client relationships and fostering positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retention Specialist
Tangerine
02.2024 - Current
- Offer solutions to client through campaigns, promotions and products
- Discuss promotions, interest rates and competitor offer
- Retain deposit balances on outflow scenarios
- Deliver good client experience by deepening client relationships through value proposition and product solutions
Bilingual Client Service Specialist
Tangerine
01.2023 - 02.2024
- Engaged with clients by providing support on their daily banking needs and proactively recommend product that meet their financial needs
- Guaranteed positive customer experiences and resolved all customer complaints
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion
Professional Banking Adviser - Apprenticeship
Cic
09.2020 - 10.2022
- Consult with clients to determine financial needs and goals and growth plans
- Continuously network and build individual client base
- Promptly resolve customer service issues and answer financial questions
- Offer detailed, research-based advice on strategies to meet clients' needs
- Submit credit and loan applications to credit manager
Customer Relationship Bank Adviser - Apprenticeship
Casden
09.2019 - 08.2020
- Assisted consumers with credit application and credit management
- Provided outstanding customer service by showing concern, resolving in a timely manner and offering solutions and self-help options
- Referred consumers to different departments to resolve issues
Education
Master's Degree - Bank - Insurance
University Gustave Eiffel
Champs-Sur-Marne, 7707-2022
Bachelor's Degree - Economic and Management
University Gustave Eiffel
Champs-Sur-Marne, 7701.2020
Skills
- Active listening
- Customer service
- Time management
- Microsoft office
- Adaptability and flexibility
- Problem-solving abilities
Certification
- Financial Markets Authority, Mortgage
- Google Digital Marketing
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Retention Specialist
Tangerine
02.2024 - Current
Bilingual Client Service Specialist
Tangerine
01.2023 - 02.2024
Professional Banking Adviser - Apprenticeship
Cic
09.2020 - 10.2022
Customer Relationship Bank Adviser - Apprenticeship
Casden
09.2019 - 08.2020
Bachelor's Degree - Economic and Management
University Gustave Eiffel
- Financial Markets Authority, Mortgage
- Google Digital Marketing
Master's Degree - Bank - Insurance
University Gustave Eiffel
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