Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lucie Mary Pigeon-Blais

Elgin,ON

Summary

Recent graduate from Broker Launchpad RIBO level 1 with foundational knowledge in insurance and hands-on experience gained through previous work experience with Optima Insurance Services. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Fetal Scalp Electrode Assembler

Cardinal Health
05.2020 - 06.2024
  • Contributed to positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within role.
  • Demonstrated strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to team''s overall success.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Enhanced workplace safety by maintaining clean and organized work area at all times.
  • Upheld strict adherence to safety protocols, significantly reducing workplace accidents.
  • Reduced material waste, carefully following assembly instructions and protocols.
  • Completed tasks on time to meet quality and safety standards.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Recognized and reported defective material and equipment to shift supervisor.

Bilingual Event Operator

Intrado
08.2019 - 02.2020
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
  • Updated internal databases with customer information and call details for future reference.
  • Provided bilingual support, expanding company's reach to non-English speaking customers.
  • Improved caller experience by consistently following established protocols for routing calls and escalating issues as necessary.
  • Maintained organized workspace for optimal productivity while adhering to health and safety standards set forth by employer.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Responded to customer inquiries with patience to establish excellent first impression.
  • Operated switchboard and routed incoming calls to appropriate departments.

Licensed Life Insurance Agent

Optima Insurance Services Inc.
03.2018 - 03.2019
  • Adhered to strict industry regulations and compliance requirements, ensuring highest level of ethical conduct in all client interactions.
  • Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
  • Promoted products and services using up-selling and other sales strategies.
  • Calculated premiums and established payment methods for sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored customer feedback and identified areas of improvement.
  • Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
  • Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
  • Increased cross-selling opportunities by identifying potential gaps in clients existing coverage, ultimately strengthening their overall protection plans.
  • Educated clients on importance of life insurance as part of their overall financial planning strategy.

Bilingual Customer Contact Agent

Optima Communications Int. Inc.
08.2011 - 03.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in brand.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
  • Consistently met or exceeded performance goals, contributing to overall success of call centre.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing value of our products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Education

Broker Launchpad: RIBO Level 1

Insurance Brokers Association of Ontario
Toronto, Canada
05.2024

Life License Qualification Program (LLQP)

IFSE Institute
Toronto, Canada
02.2018

Diploma of College Studies - Dietetics And Nutrition

College Maisonneuve
Montreal, Canada
05.1995

Diploma of College Studies - Human Sciences

College Édouard Montpetit
Montreal, Canada
05.1988

Skills

  • Insurance Policy Sales
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Time management abilities
  • Organizational Skills
  • Multitasking Abilities
  • Critical Thinking
  • Data Entry
  • Active Listening
  • Record keeping strengths

Certification


  • WHMIS Training - AixSafety.com, August 2024
  • Pathway to Production Training Program - Keys Job Centre with St. Lawrence College, Oct 2020

Languages

English
Professional Working
French
Native or Bilingual

Timeline

Fetal Scalp Electrode Assembler

Cardinal Health
05.2020 - 06.2024

Bilingual Event Operator

Intrado
08.2019 - 02.2020

Licensed Life Insurance Agent

Optima Insurance Services Inc.
03.2018 - 03.2019

Bilingual Customer Contact Agent

Optima Communications Int. Inc.
08.2011 - 03.2018

Broker Launchpad: RIBO Level 1

Insurance Brokers Association of Ontario

Life License Qualification Program (LLQP)

IFSE Institute

Diploma of College Studies - Dietetics And Nutrition

College Maisonneuve

Diploma of College Studies - Human Sciences

College Édouard Montpetit

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Lucie Mary Pigeon-Blais