Luciebella Leone
Vancouver,Canada
Summary
Committed professional with over 14 years of customer service experience in fast paced working environments. Demonstrates proficiency in social media management, inventory control, conflict resolution, self-motivated with strong attention to detail, excellent communication skills, and proficiency in customer service software.
Overview
12
12
years of professional experience
Work History
Scheduling/Client Care Specialist/Dispatcher
Accurate Security
04.2023 - 09.2024
- Address client inquiries, enhance satisfaction, and swiftly resolve issues using CRM systems.
- Coordinate security responses, reduce response time, and improve safety protocols.
- Monitor security systems, document incidents, and maintain emergency response records.
- Facilitate communication between security teams and homeowners, establish response protocols.
- Enabled quicker dispatch decision-making with setup of automated alert systems for high-priority calls.
- Assisted in training new employees, sharing knowledge of best practices in meat dispatch operations.
- Continuously updated professional knowledge through participation in relevant workshops and seminars related to emergency dispatch operations.
- Developed and maintained internal client filing system using sage software.
Business Management/Administrative Assistant
Corleone Stone & Tile
03.2022 - 04.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized and detail-oriented with a strong work ethic.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Streamlined workflow processes for improved productivity, resulting in timely project completion.
Customer Consultant/Medical Esthetician
Mint Smile Bar Medical Spa
06.2021 - 03.2022
- Delivered precise laser teeth whitening, ensuring high accuracy and client trust.
- Independently managed bookings and client relations, boosting operational efficiency.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Assisted in resolving customer issues promptly, ensuring a positive resolution that maintained client loyalty.
- Collaborated with other skin professionals to create a multidisciplinary approach to skincare, enhancing patient results.
- Stayed current on latest and diverse types of last lift and tints and different application processes.
Medical Assistant /Dental Assistant
Dr. Earl S Bernard Dental Office
09.2017 - 09.2020
- Crafted responses to customer inquiries, improving communication and service clarity.
- Assisted in dental procedures, ensuring patient comfort and precision.
- Handled reception tasks, enhancing patient experience and office efficiency.
- Maintained clinic hygiene and equipment sterilization, ensuring safety standards.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Customer Support/Healthcare Coordinator
Saskatchewan Health Authority
09.2012 - 09.2020
- Delivered patient care ensuring dignity and safety in hospital and long-term care settings.
- Supported medical staff, enhancing patient comfort and refining communication skills.
- Handled administrative tasks including appointment scheduling and email management.
- Updated patient charts and managed office and personal care supplies.
- Assisted in staff scheduling and training, fostering a collaborative environment.
Education
PhD - Natural Medicine Progam
Quantum University
10.2033
Digital Marketing Certificate - Social Media Marketing
HubSpot Academy
Online 06-2025
Global Esthetics & Spa Therapy Diploma - Business Management in Spa and Medical Aesthetics
Blanche Macdonald Centre
09.2021
Continuing Care Assistant Certificate - Patient care management
Southeast Regional College
06.2015
Skills
- Customer Service
- Administrative Support
- Microsoft Office
- Shopify
- Booking Systems
- Social Media Management
- Medical Aesthetics
- Dental & Medical Assistant
- Patient Care
- Journaling
- Research
- Public Speaking
- Time Management
- Conflict Resolution
- Inventory Management
- Sage Software
- Skin Laser Technologies
Languages
English
Full Professional
Filipino
Full Professional
Italian
Elementary
Czech
Elementary
Timeline
Scheduling/Client Care Specialist/Dispatcher
Accurate Security
04.2023 - 09.2024
Business Management/Administrative Assistant
Corleone Stone & Tile
03.2022 - 04.2023
Customer Consultant/Medical Esthetician
Mint Smile Bar Medical Spa
06.2021 - 03.2022
Medical Assistant /Dental Assistant
Dr. Earl S Bernard Dental Office
09.2017 - 09.2020
Customer Support/Healthcare Coordinator
Saskatchewan Health Authority
09.2012 - 09.2020
Continuing Care Assistant Certificate - Patient care management
Southeast Regional College
PhD - Natural Medicine Progam
Quantum University
Digital Marketing Certificate - Social Media Marketing
HubSpot Academy
Global Esthetics & Spa Therapy Diploma - Business Management in Spa and Medical Aesthetics
Blanche Macdonald Centre
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