Lucie zimmer
Vancouver,British Columbia
Summary
Hospitality professional, excelling in sales and customer service, looking to translate these relevant skills to a sales representative role. Expert in upselling techniques and inventory management, I fostered a loyal customer base while enhancing operational efficiency. Adept at team leadership and staff training, I consistently drove sales and improved guest experiences.
Overview
7
7
years of professional experience
Work History
Bar Manager
Earls Kitchen + Bar
08.2023 - Current
- Managed the sales team while optimizing output through upselling, efficiency, and guest experience.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing ordering processes to reduce waste.
- Established strong vendor relationships and purchasing for restaurant use.
- Led initiatives to improve operational efficiency, resulting in streamlined workflows.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bartender
Earls Kitchen + Bar
11.2018 - Current
- Drove sales for the restaurant by consistently upselling to guests while simultaneously enhancing their experience.
- Consistently led the team in sales in the form of average guest check.
- Mixed cocktails and beverages following standard recipes and customer preferences.
- Provided exceptional customer service in fast-paced bar environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
Education
Strathcona
Edmonton, AB06-2017
Skills
- Customer service
- Sales
- Team leadership
- Problem-solving
- Staff training
- Vendor relationship management
- Team collaboration
- Upselling techniques
- Critical thinking
- Relationship building
- Customer relationship building
- Inventory management
Languages
English
Native or Bilingual
Timeline
Bar Manager
Earls Kitchen + Bar
08.2023 - Current
Bartender
Earls Kitchen + Bar
11.2018 - Current
Strathcona
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