Lucie SLOVAKOVA
Kitchener,ON
Summary
Friendly Medical Office Assistant with 10 years of experience and strong office management skills. Proficient in Microsoft Office, Oscar and OTN programs. Exceptional problem-solving and organizational skills. Talented at multi-tasking without compromising quality.
Overview
11
11
years of professional experience
Work History
Medical Office Administrator
Canadian Cannabis Clinics
11.2019 - 11.2022
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Oversaw office records and maintained strict document control.
- Managed appointments, registrations and patient relations.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Team Lead
Bodystream Medical Services
09.2016 - 11.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Office Manager
K-W Homeopathic Medicine And Wellness Clinic
07.2011 - 08.2016
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Health Office Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2011
Skills
- Staff Training and Development
- Understanding of Medical Ethics
- Vendor Relations
- Appointment Setting
- Managing Patient Records
- Medical Records Management
- Customer Service
- Office Procedures Understanding
Languages
Czech
Limited Working
Timeline
Medical Office Administrator
Canadian Cannabis Clinics
11.2019 - 11.2022
Team Lead
Bodystream Medical Services
09.2016 - 11.2019
Office Manager
K-W Homeopathic Medicine And Wellness Clinic
07.2011 - 08.2016
Health Office Administration
Conestoga College Institute of Technology And Advanced Learning
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