Lucie Morrissette
Mansfield-et-Pontefract,QC
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Dedicated professional with solid background in high-volume office environments. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Energetic and reputable individual possessing strong work ethic and superb initiative. Exceptional customer service and decision-making skills.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Cissso pontiac
Shawville, Quebec
08.2024 - Current
- Processed incoming correspondence, directing it to appropriate departments promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Licensed Practical Nurse
Cissso Pontiac
Shawville, Quebec
11.2013 - 08.2024
- Assisted in developing and implementing patient care plans.
- Educated patients and families about health management and recovery processes.
- Collaborated with multidisciplinary teams for comprehensive patient care.
- Provided compassionate support to patients during procedures and recovery.
- Trained new staff on nursing protocols and best practices for patient care.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Maintained a safe environment by following infection control policies and procedures.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Conducted regular rounds to assess the status of assigned patients.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts
- Managed emergency situations promptly according to established protocols.
- Provided emotional support to patients dealing with illness or injury related issues.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Assessed patient complaints accurately and provided appropriate interventions.
- Used sterile techniques to prepare patients for procedures.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Assisted with admissions and discharges of patients from hospital units or long-term care facilities.
Baker
Fresh mart bowers
Fort-coulonge , Quebec
09.2008 - 09.2009
- Managed daily inventory of ingredients and supplies for baking operations.
- Operated ovens and mixers to ensure consistent product quality.
- Maintained cleanliness and organization of the baking area at all times.
- Monitored product freshness and adjusted production schedules accordingly.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Baked fresh bread and pastries for cafes and restaurants.
Personal Support Worker
Cissso pontiac
Shawville , Quebec
06.2010 - 11.2013
- Provided companionship and emotional support to enhance client well-being.
- Monitored and documented client health conditions and changes in behavior.
- Maintained cleanliness and organization of client living spaces for safety.
- Educated clients and families on health management and wellness practices.
- Trained new staff on caregiving techniques and organizational policies at Cissso Pontiac.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Ensured that all necessary supplies are available for providing quality patient care.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Cook
Restaurant chez bob
Fort-coulonge , Quebec
02.2000 - 09.2008
- Prepared ingredients for daily menu items and specials.
- Maintained cleanliness of kitchen equipment and workstations.
- Followed food safety guidelines during food handling and storage.
- Organized kitchen supplies and inventory for efficient workflow.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Education
DVS - Nursing Education
Vision Avenir
Hull, QC11-2013
GED -
Ecole Sieur De Coulonge
Mansfield07-2009
Skills
- Document management
- Office organization
- Customer service
- Internal communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Multi-line telephone systems
- Writing reports
- Resourceful
- Prioritizing patients
- French and English fluency
- Strong interpersonal skills
- Strategic planning
- Critical thinking
- Meticulous attention to detail
Timeline
Administrative Assistant
Cissso pontiac
08.2024 - Current
Licensed Practical Nurse
Cissso Pontiac
11.2013 - 08.2024
Personal Support Worker
Cissso pontiac
06.2010 - 11.2013
Baker
Fresh mart bowers
09.2008 - 09.2009
Cook
Restaurant chez bob
02.2000 - 09.2008
DVS - Nursing Education
Vision Avenir
GED -
Ecole Sieur De Coulonge