Lucie-Anne Robichaud
Saint-Charles,Canada
Summary
Dynamic CSR/Claims Analyst at Medavie Blue Cross, adept at resolving complex customer inquiries with empathy and efficiency. Proven expertise in conflict resolution and claims processing, enhancing client satisfaction. Recognized for exceptional communication skills and a strong ability to educate clients on insurance products, fostering lasting relationships.
Overview
20
20
years of professional experience
Work History
CSR/Claims Analyst
Medavie Blue Cross
Moncton, New Brunswick
01.2023 - 01.2026
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries and issues with empathy and efficiency.
- Educated clients about insurance products and services offered by the company.
- Handled escalated calls with professionalism and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative assistant
O.C. Maillet Transport Ltd
Bouctouche, New Brunswick
11.2021 - 12.2022
- Answer and transfer phone calls
- Receivables
- Create Orders for Logistics
- Customer Service
- Maintained office supplies inventory and ordered replacements as needed.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Support Worker
Manoir Saint-Jean Baptiste
01.2020 - 02.2022
- Care for residents
- Feed and bath residents
- Activities with residents
Teachers Assistant
District Francophone Sud
09.2017 - 06.2019
- Help children with learning disabilities
- Guide Children in making right choices
Intervenor
Maison Serenite
01.2006 - 09.2017
- Help and support Women and Children victim of family violence
- Educate them on what violence is
- Keep them safe 24/7
- Support them
- Listen
- Support line support
Education
Diploma - Supply Chain Management
Eastern College
01-2023
High School diploma -
Clement Cormier High School
06.1998
Skills
- Customer service
- Claims processing
- Product knowledge
- Conflict resolution
- Escalation management
- Client relationship management
- Communication skills
- Active listening
- Problem solving
- Attention to detail
- Adaptability
- Empathy
- Data collection
- Strong teamwork
- Computer proficiency
- Document control
- Customer education
- Call center experience
- Microsoft outlook
- Email management
- Multitasking and organization
References
Available upon request
Languages
English
Professional
French
Professional
Timeline
CSR/Claims Analyst
Medavie Blue Cross
01.2023 - 01.2026
Administrative assistant
O.C. Maillet Transport Ltd
11.2021 - 12.2022
Support Worker
Manoir Saint-Jean Baptiste
01.2020 - 02.2022
Teachers Assistant
District Francophone Sud
09.2017 - 06.2019
Intervenor
Maison Serenite
01.2006 - 09.2017
Diploma - Supply Chain Management
Eastern College
High School diploma -
Clement Cormier High School