LUCIA YING PIK CHOW
Richmond Hill,ON
Summary
Customer Service Officer with experience in handling customer inquiries, complaints, and providing prompt solutions. Strong skills in problem-solving, active listening, and effective communication. Consistently deliver high-quality service to enhance customer satisfaction levels.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Mango Like Desserts
Richmond Hill, Ontario
03.2023 - 07.2024
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Prepared and served drinks and food items according to company standards.
- Managed inventory and restocked food and beverage supplies as needed.
- Created food displays according to established standards and replaced dated products with fresh.
Senior Customer Service Officer
Avery Dennison Hong Kong
04.2004 - 09.2021
- Processed orders accurately for local and overseas customers.
- Maintaining close coordination with the sales, product development team, logistics, and production on order processing.
- Monitoring manufacturing progress and shipment to ensure quality and timely delivery.
- Handle and resolve customer inquiries via different communication channels.
- Assist in new product development activities, including implementation, costing, and pricing strategy.
- Assisted in resolving customer complaints quickly and efficiently.
- Answered incoming calls promptly and professionally.
- Monitored customer satisfaction levels, responded to feedback and took corrective action when necessary.
- Updated databases with new and modified customer data.
- Prepared weekly progress reports detailing key achievements within the department.
- Analyzed monthly performance metrics and identified trends impacting service quality.
- Implemented process improvements that enhanced the overall efficiency of the team's workflow.
- Trained new staff members in the use of various software programs used by the company's customers.
- Demonstrated in-depth knowledge of products, services and policies to coach team members.
Receptionist
Pak Lau Chartered Accountant
Markham, Ontario
12.2002 - 12.2003
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
Senior Loan Clerk
DBS Bank Ltd (Hong Kong)
12.1999 - 08.2002
- Communicate with branch staff for new customer accounts.
- Calculated interest rates on loans according to established policies and procedures.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Bank reconciliations and prepare cash rebate voucher for new mortgage customers.
- Reviewed and corrected errors on interest, principal and closing costs.
- Monitored loan progress from application to closing, keeping all parties informed.
- Presented loan and repayment schedules to customers.
- Filed and maintained loan records.
Accounting Clerk
Throne Computer Systems Inc.
Toronto, Ontario
09.1996 - 07.1999
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Resolved customer inquiries regarding bills and payments.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Handled daily cash transactions and maintained petty cash fund.
- Assisted with administrative tasks such as data entry into company databases.
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Reviewed vendor invoices for accuracy prior to payment processing.
- Prepared bank deposits by compiling data from cashiers.
- Provided support to the Accounts Payable department as needed.
Education
Bachelor of Arts - Administrative Studies
York University
Toronto, ON04-1999
High School Diploma -
Senator O'Connor College School
Toronto, ON06-1995
Skills
- Service Recommendations
- Payment Processing
- Records Maintenance
- Order Management
- Customer Support
- Complaint Handling
- Data Entry
- Logistics Coordination
- File Management
- Administrative Support
- Clerical Support
- Organization skills
- Time Management
- Verbal and written communication
- Multitasking and prioritization
- Documentation And Reporting
- Food safety knowledge
- Food Preparation
- Beverage Preparation
- Proficient in Microsoft Office
Certification
- Onatrio Driver's Licence Class G
- Food Handler Ceertificate
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Limited
Timeline
Food and Beverage Attendant
Mango Like Desserts
03.2023 - 07.2024
Senior Customer Service Officer
Avery Dennison Hong Kong
04.2004 - 09.2021
Receptionist
Pak Lau Chartered Accountant
12.2002 - 12.2003
Senior Loan Clerk
DBS Bank Ltd (Hong Kong)
12.1999 - 08.2002
Accounting Clerk
Throne Computer Systems Inc.
09.1996 - 07.1999
Bachelor of Arts - Administrative Studies
York University
High School Diploma -
Senator O'Connor College School
Similar Profiles
Kayla stewartKayla stewart
Bartender at Mango MangoBartender at Mango Mango
Yi LuoYi Luo
Dessert Shop Kitchen Helper at Mango Mango DessertDessert Shop Kitchen Helper at Mango Mango Dessert
Maya HalcombMaya Halcomb
Server at Mango MangoServer at Mango Mango