Lucia Onuoha
Ottawa,Canada
Summary
Dedicated and result-driven professional with experience in defining, managing, and launching new functionality at a SaaS company. Adept at providing exceptional support, ensuring customer success and satisfaction. Proven track record of delivering responsive customer service, conducting product demos, and sharing best practices. Seeking a challenging role as a Product Manager where I can leverage my experience in contributing to the success of the team and ensuring a positive experience for clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager
BorderlessHR Inc.
08.2022 - Current
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Liaised with clients to better understand business needs and current market landscape.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Managed product demonstrations and testimonials for performance evaluation.
Product Manager (Financial Services)
Providus Bank
07.2017 - 07.2022
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Managed product demonstrations and testimonials for performance evaluation.
- Liaised with clients to better understand business needs and current market landscape.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Conducted market research to identify new opportunities and target markets.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
Business Development Executive
United Bank For Africa, UBA
07.2014 - 05.2017
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Collaborated with sales and marketing departments to support client acquisition.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
Education
Master of Science - Microbiology
Imo State University
Imo, Nigeria08.2016
Bachelor of Science - Microbiology
Madonna University
Rivers, Nigeria08.2010
Skills
- End to End Feature Delivery
- Scrum Framework
- Teamwork and Collaboration
- Prioritization and Execution
- Agile Software Development
- Product Roadmaps
- Cross Functional Leadership
- A/B Testing
- Go-to-market Strategy
- Usability Studies
- Stakeholder Alignment
- ROI Analysis
Websites
Certification
- CPM - Certified Product Manager (2022)
- CSM - Certified Scrum Master (2023)
Languages
English
Full Professional
Tools
- G Suite
- Jira
- Slack, Teams
- Microsoft office
Timeline
Product Manager
BorderlessHR Inc.
08.2022 - Current
Product Manager (Financial Services)
Providus Bank
07.2017 - 07.2022
Business Development Executive
United Bank For Africa, UBA
07.2014 - 05.2017
Master of Science - Microbiology
Imo State University
Bachelor of Science - Microbiology
Madonna University
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