Luciano Flores

- Garnered 117 Membership deposits within my first five months of employment (goal was 60).
- Generate new revenue by identifying key upselling and add-on seats, referrals, group sales, and hospitality areas in the stadium.
- 1st highest call count on the team
- Achieved sales target of $285,000 during my first season
- 3rd place in 2025 sales.

- Generated new sales and benefits strategy for season ticket packages, increasing annual members by 33% within one year.
- Modified stadium sections to increase stadium attendance by 39% for the men´s team, and 46% for the woman’s team.
- 43% overall ticket sales growth within 1 year.
- Achieved a 90% annual season members renewal
- Create season members on the field and first-team experiences (first time in the club history).
- Create “Season Member Day” where all fans can get a picture/signature, from their favorite players, and have a full day of activities with our commercial partners.
- Growth of club contact touch points with members/fans, by opening new channels of communication.
- Lead and execute the new season ticket program for the woman’s club (currently only 5 teams from Mexico have a season ticket program for their woman’s team).
- Generate B2B sales, leading a new group tickets sales program with different discounts and experiences, for business employees and customers.
- Create a new club ticket webpage and app.
- Build a new season members portal where they can see all their benefits, contact the club, and exchange their rewards points for different prizes/experiences.
- Establish new sales staff during game days.
- Oversee, mentor, and provide sales training to all Ticket Sales & Service team.

-Maximize season ticket member retention by providing first-class customer service and developing personal and long-term relationships (achieved a 90% renewal).
-Generate new revenue by identifying key upselling and add-on seats, referrals, group sales, and hospitality areas in the stadium.
-Award for generating more sales activities within the team during my first month.
-More than 20K generated in group tickets during the 2021 Gold Cup.
-Achieved sales target of $50,000 three months before the end of the season.

-Generate new leads via outbound cold calls, email campaigns, and webinars.
-Generate 12 new users per month for "Porch" new line of business.
-Create a new business model, sales script, and sales process for new sales representatives.

-Grow existing accounts and manage key accounts in Latin America.
-Lead prospecting through cold-calling, mailing and trade shows.
-Consultant for corporate soft skills training.
-Generated a new business model to gain Fortune 500 business and increased sales by 15%.
-Achieved my first sale during the first quarter (target achieved only by 10% of the sales team).

-Surpassed yearly revenue target with 1.8 million USD, plus 40K monthly in pipeline opportunities.
-Global award for being first place at call reports (customer appointments) and pipeline opportunities within the global inside sales teams during 2018.
-Improved customer tracking and price updates via SAP and Sales Force.
-Award for being a pioneer of the new line of business (Research Chemicals).
-Generated a project to decrease Inventory Over Stock, saving $300,000 USD per month.
-Mentored and coached new employees.
-Business trips to the US, Canada, and Europe to represent the Inside Sales team.