Luciano D'Alimonte
Bolton,ON
Summary
I am a detail-oriented professional with extensive experience. I have expertise in operations management and customer service, enhancing efficiency and client satisfaction, as well as being adept at problem-solving and using effective communication. I consistently deliver results while fostering teamwork and organization in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Production Office Administrator
Marfab Metal Products Inc.
02.2025 - Current
- My key responsibilities in this role are to maintain all the day to day production operations in an efficient manner.
- This includes invoicing, customer service, filing, quotaations, logistics, shipping and receiving, production work, preparing documents, packaging, and general office administration duties.
Contracted Benefits Advisor
Globe Life AIL Division
04.2024 - 01.2025
- Provided guidance and assistance to individuals and families regarding their insurance benefits packages.
- This included explaining insurance options and benefits each member is entitled to as well as delivering and explaining their no-cost benefits.
- Through effective communication and a strong understanding of insurance plans I assisted individuals in understanding their benefits and helped them make informed decisions.
Office Administrator
Canadian Gift Concept Corp.
08.2020 - 01.2024
- My key responsibilities included: preparing invoices, creating orders for customers, preparing key account bookings for seasonal buying programs, acting as the main point of customer service for the office via phone and email, website management, assisting with our sales rep team, running trade shows as a representative for the company.
Customer Service Representative
BMO Bank of Montreal
05.2018 - 06.2020
- I provided customers with the best banking experience possible through knowledgeable advice concerning BMO products, and a high level of commitment to customer service.
- I was the first point of contact for BMO customers, and as such I acted as a liaison between customers and our financial planners.
Merchandiser
Shoppers Drug Mart
04.2018 - 09.2018
- My role consisted of stocking merchandise and managing product inventory.
- I also assisted customers with updating passport photos, as well as providing on floor customer service.
Sales Associate
Hudson's Bay Company
11.2017 - 04.2018
- Worked in the Men's Department, Footwear department, and on cash, providing customers with an excellent shopping experience through exceptional customer service.
Education
BBA - Business Administration
Schulich School of Business
Toronto, ON04-2019
Skills
- Customer Service
- Operations Management
- Problem Solving
- Effective Communication
- Team Player
- Organized
- Time Management
- Detailed
- Critical Thinking
- Marketing
Timeline
Production Office Administrator
Marfab Metal Products Inc.
02.2025 - Current
Contracted Benefits Advisor
Globe Life AIL Division
04.2024 - 01.2025
Office Administrator
Canadian Gift Concept Corp.
08.2020 - 01.2024
Customer Service Representative
BMO Bank of Montreal
05.2018 - 06.2020
Merchandiser
Shoppers Drug Mart
04.2018 - 09.2018
Sales Associate
Hudson's Bay Company
11.2017 - 04.2018
BBA - Business Administration
Schulich School of Business