LUCIANA FIUZA BRAGIO
Vancouver,Canada
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued. Ambitious and triilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role. Diplomatic professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Modern Kitchen Designer with 25 years of experience. Adept at salesmanship and active listening with a talent for creating innovative spaces. Extensive knowledge of Interior Design and residential & commercial kitchens design. Manager Customer Relationship between architects, clients and partners for excellent rapport to company.
Overview
17
17
years of professional experience
Work History
Customer Service Executive
SANTA MARGHERITA S.P.A & IL CASONE S.P.A
Verona, Italy
12.2012 - 12.2019
- Consulted with customers regarding needs and addressed concerns.
- Customer services to Santa Margherita and Il Casone corporative projects in Brazil, giving attention to professionals, partners, fairs, marketing including business activities & contracts. Explained benefits and advantages of different product and service offerings to customers.
- Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prospected for new business through internet strategies meeting in person , bringing in 20 corporate new customers per week.
- Large scale of materials, engineering marble & quartz projects and installations.
- Kitchen market, water areas (gourmets, baths, gyms) and floors/Tiles.
Designer Customer Service
LA LAMPE LTDA
São Paulo, Brazil
09.2011 - 11.2012
- (lighting design) for kitchens and closet projects in Brazil, giving attention to professionals, partners, fairs, marketing including business activities & contracts
- Residential Customers
- Sales and Customers department
- Front desk attendance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Designer Customer Service Executive
NOVAES FERREIRA & HOLZ INDÚSTRIA E COMÉRCIO DE MÓVEIS LTDA
São Paulo, Brazil
06.2003 - 09.2011
- Answered questions from customers by phone and email, offering company details and policy information as requested. Kitchens and Custom Furniture's
- Met with clients to establish ideas, goals and guidelines for design team.
- Designed creative interior project art for products of various sizes and shapes. Kitchens and Furniture for residential customers.
- Handled design projects for 30 clients for week, realizing revenues of $ 900k annually. Kitchens and Custom Furniture's.
- Utilized CAD software to create models and drawings of tooling or machine parts.
- Reviewed designs for compliance with current industry practices and field conditions.
- Added text instructions and comments to complete drawings and guide final production or installation.
- Modified and revised designs to correct operating deficiencies or reduce production problems.
Education
Associate of Arts - Psychology
DOUGLAS COLLEGE, ACTUAL
New Westminster, BC12.2024
Post-Baccaleurate Diploma - Product Design
Belas Artes University
São Paulo, Br07.2002
Bachelor of Arts - Product Design
BELAS ARTES UNIVERSITY
São Paulo, Br12.1996
Skills
Events and trade shows practice worker: planning, organize and realize included decorations and attendance Always focus in wellness ambiance and customer satisfaction Interior designer Landscape designer with certification Experienced professional to project furniture for apartments and residences Drawing and Interpretation of Blueprints Warm personality, helpful, friendly, and always with a smile Extremely adaptable to changing situations and job requirements Detail oriented; natural art and design ability, 20 years working with people from different countries Creativity and solve problems person
- Good team Worker, Exceptional Customer Service, Budget Management, Interpersonal Communication, Patience, Adaptability, Reconciliation & Creativity, Friendly, Outgoing attitude, time management, highly organized, Excel/Office Promobile/Auto Cad Always on-time
- Complex Problem Solving
- Time Management
- Relationship Building
- Multitasking and Organization
- Appointment Scheduling
- Design/ Visual Presentation
- Verbal and Written Communication
- Furnishings Layout Plan / Furnishings Selection
- Engineer and Architect Collaboration
- Interior Planning
- Residential Renovation
Languages
English
Professional
French
Limited
Italian
Full Professional
Portuguese
Native/ Bilingual
Accomplishments
- Resolved customer issues effectively by extensively researching account information, enabling the company to save valuable relationships and avoid service cancellations.
- Quality Communication - Interacted with 50+ affiliate stations in Brazil, USA, Latin America and Europe, specially Italy and Portugal, ensuring reliable and high-speed delivery to residential and small-business customers.
- Promoted from Customer Service Representative to Customer Service Brazilian Dealer, in less than 12-months.
Timeline
Customer Service Executive
SANTA MARGHERITA S.P.A & IL CASONE S.P.A
12.2012 - 12.2019
Designer Customer Service
LA LAMPE LTDA
09.2011 - 11.2012
Designer Customer Service Executive
NOVAES FERREIRA & HOLZ INDÚSTRIA E COMÉRCIO DE MÓVEIS LTDA
06.2003 - 09.2011
Associate of Arts - Psychology
DOUGLAS COLLEGE, ACTUAL
Post-Baccaleurate Diploma - Product Design
Belas Artes University
Bachelor of Arts - Product Design
BELAS ARTES UNIVERSITY
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