David Israel Sosa Quevedo
North Hills
Summary
Proven track record in enhancing customer satisfaction and retention at Kaparoma, showcasing exceptional complaint resolution and adaptability under pressure. Spearheaded initiatives improving team communication and customer service, significantly contributing to a positive online reputation and operational efficiency. Demonstrates reliability and a commitment to quality control, fostering strong customer and team relationships.
At Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
4
4
years of professional experience
Work History
Customer Support Officer
Kaparoma
12.2023 - 04.2024
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
- Spearheaded initiatives to improve departmental communication, fostering a positive work environment.
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
Food and Beverage Attendant
Northstar California Resort
12.2021 - 03.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Housekeeper
Royal Pacific Hotel
12.2019 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Verified cleanliness and organization of storage areas and carts.
Education
M.D. - HUMAN MEDICINE
Universidad Privada Antenor Orrego
Piura, Peru12.2025
Skills
- Quality Control
- Order Fulfillment
- Complaint resolution
- Front-end supervision
- Promotions
- Adaptability under pressure
- Kitchen Support
- Reliability and punctuality
- Teamwork
- Cleaning and organizing abilities
- Customer Service
Basketball, reading, gym, cinema
I have played basketball since I was very little, it is a sport that I am very passionate about, in my free time I also love to read, especially topics related to Medicine, I like to go to the gym and I love movies.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Support Officer
Kaparoma
12.2023 - 04.2024
Food and Beverage Attendant
Northstar California Resort
12.2021 - 03.2022
Housekeeper
Royal Pacific Hotel
12.2019 - 03.2020
M.D. - HUMAN MEDICINE
Universidad Privada Antenor Orrego