Luciana Sena Santos
London,ON
Summary
Professional with considerable experience in customer service, who has strong communication skills, analytical thinking, dynamic and capacity quickly to learn new tasks.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Intervenor
Sensity Deafblind And Sensory
11.2020 - Current
- Reporting customer health changes to the immediate supervisor and attention to detail
- Ensuring documentation and records are complete, updating weekly plans
- Ability to follow instructions and work with minimal supervision
- Reporting customer health changes to immediate supervisor and attention to detail
- Supports individuals helping them to keep their tasks up to date and solving possible daily problems.
- Documented data and completed accurate updates to case records
Accounts Payable Assistant
Pacaembu Services
07.2019 - 07.2020
- Reports verbally to immediate Manager
- Supports clients and companies helping them to keep their expenses up to date and solving possible daily problems
- Organizes each day’s task, setting priorities for personal support and other activities under the supervisor's direction.
- Completes daily call checks, and other forms as required, to maintain the effective and efficient operation of the personal customer support services
- Updates of operating systems, spreadsheets, and forms.
Accounts Payable Assistant
Paulista Business
12.2013 - 12.2017
- Assisted manager in all aspects of business operations.
- Collected data from other divisions to support quarterly forecasts.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Generated accounts payable reports for management review to aid in financial and business decision making.
Caregiver
Home Instead Senior Care Home
09.2020 - 05.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Financial Analysis Certificate - Financial Analysis
Paulista University
Sao Paulo, Brazil12.2012
Disability Awareness Certificate - Online Training -
University Of Pittsburgh
Online01.2020
Elderly Caregiver - Online Training - Personal Support Worker
Brazilian Association of Distance Education
Sao Paulo, Brazil01.2020
Skills
- Motivated self-starter; able to spark interest and take initiative
- Accounting Support
- Bookkeeping
- Financial Management
- Cost accounting
- Dependable and Responsible
- Self-Motivated
- Organization and Time Management
- Statutory Reporting
- Monthly reporting
- Data analysis
Certification
Driver License – G2
Standard First Aid, CPR, and AED - Valid until September /2023
Spoken Languages: Portuguese, English, Spanish
Timeline
Intervenor
Sensity Deafblind And Sensory
11.2020 - Current
Caregiver
Home Instead Senior Care Home
09.2020 - 05.2021
Accounts Payable Assistant
Pacaembu Services
07.2019 - 07.2020
Accounts Payable Assistant
Paulista Business
12.2013 - 12.2017
Financial Analysis Certificate - Financial Analysis
Paulista University
Disability Awareness Certificate - Online Training -
University Of Pittsburgh
Elderly Caregiver - Online Training - Personal Support Worker
Brazilian Association of Distance Education
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