Luciana Rodriguez
Rialto
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills for the betterment of the organization. Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
7
7
years of professional experience
Work History
Front Office Receptionist / Medical Assistant
Advanced Comprehensive Pain Care
Moreno Valley
06.2025 - Current
- Provide exceptional front office support for a busy pain management practice.
- Answer high-volume incoming phone calls while maintaining outstanding customer service.
- Check patients in and out efficiently and accurately.
- Collect co-payments
- Schedule and coordinate appointments by phone and in person.
- Verify patient information and maintain accurate electronic medical records using eClinical Works.
- Assist with referrals, scan documents, distribute voicemails, manage emails, and perform data entry.
- Assist back office staff with UDA orders and clinical support as needed.
- Travel between Moreno Valley, Riverside, and Rancho Cucamonga offices to support clinic operations.
- Translate for physicians and coworkers with Spanish speaking patients.
Front Office Receptionist / Medical Assistant
Revive Pain Management
Anaheim
05.2023 - 05.2025
- Delivered comprehensive clinical and administrative support in a busy pain management practice.
- Performed patient intake, chart preparation, insurance eligibility verification, and medical record management using DrChrono.
- Administered Toradol injections
- Collect co-payments
- Scheduled appointments and coordinated patient care.
- Managed incoming calls, emails, scanning, faxing, and documentation.
- Ensured accurate patient records while maintaining HIPAA compliance.
- Translate for the physician and coworkers with Spanish speaking patients.
Medical Assistant
Shohet Ear Associates
Irvine
08.2022 - 02.2023
- Supported physicians with both clinical and front office responsibilities using Epic EMR.
- Obtained vital signs and prepared patients for examinations.
- Sterilized instruments and maintained exam rooms.
- Answered phones, scheduled appointments, and managed patient flow.
- Collect co-payments.
- Logged voicemails, scanned and faxes.
- Protected confidential patient information in accordance with HIPAA regulations.
- Delivered professional, compassionate service to patients.
Medical Assistant/Back Office Supervisor
Healthpointe
Ontario
08.2019 - 08.2022
- Front/Back office procedures.
- Help patients complete necessary medical forms and documentation.
- Managed the master calendar and scheduled appointments for providers based on optimal patient loads and clinic availability.
- Write prescriptions.
- Physicals.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured a smooth workflow for the back-office staff.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collected samples from patients for laboratory testing purposes.
- Worked at 2 different locations Ontario and Colton.
Education
Medical Assistant Certificate -
North West College
Riverside, CA01-2017
Skills
- EMR/EHR
- Medical Office Administration
- Data Entry
- Appointment Setting
- HIPAA compliance
- Bilingual
- Multitasking
- Adaptability
- Efficient
- Reliable Team Player
- Trustworthy Companion
- Flexible Scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Front Office Receptionist / Medical Assistant
Advanced Comprehensive Pain Care
06.2025 - Current
Front Office Receptionist / Medical Assistant
Revive Pain Management
05.2023 - 05.2025
Medical Assistant
Shohet Ear Associates
08.2022 - 02.2023
Medical Assistant/Back Office Supervisor
Healthpointe
08.2019 - 08.2022
Medical Assistant Certificate -
North West College