Luciana Delgado
Escondido
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Front End Supervisor
El Super
Escondido
06.2024 - Current
- Supervised front end operations ensuring smooth customer transactions.
- Trained new cashiers on policies and procedures for efficiency.
- Managed staff schedules to optimize coverage during peak hours.
- Resolved customer issues promptly to maintain satisfaction levels.
- Monitored checkout stations for compliance with company standards.
- Collaborated with management to implement promotional displays effectively.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Quality Manager
MAGISA
Mexico
02.2017 - 07.2023
- Developed and implemented quality management systems to enhance operational efficiency.
- Led quality assurance initiatives to ensure product compliance with industry standards.
- Conducted regular audits to identify areas for process improvement and compliance gaps.
- Trained staff on quality control procedures and best practices for product inspection.
- Analyzed data from quality reports to identify trends and recommend corrective actions.
- Facilitated root cause analysis sessions to resolve recurring quality problems effectively.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Managed documentation and records related to quality control processes and inspections.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
Education
Bachelor of Engineering -
IPN
Mexico, Mexico 07.2006 - 07.2011
Cecyt 3
Mexico, MexicoSkills
- Cash management
- Operational efficiency
- Quality control
- Staff training
- Customer service
- Team leadership
- Conflict resolution
- Problem solving
- Attention to detail
- Communication skills
Languages
English
Professional
Timeline
Front End Supervisor
El Super
06.2024 - Current
Quality Manager
MAGISA
02.2017 - 07.2023
Bachelor of Engineering -
IPN
07.2006 - 07.2011
Cecyt 3