Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucia Sardi

Toronto,ON

Summary

Seasoned professional with over 25 years of experience in the hospitality and tourism industry. Experienced in sales, operations, customer relationships, and growing a new venture. I am currently interested in opportunities where I can leverage my past experiences and education to support a company's growth while also being open to new experiences

Overview

31
31
years of professional experience

Work History

Travel Agent

Viajes Viramundo
07.2017 - 02.2023
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Regional Sales Representative

Kaplan International Colleges
01.2011 - 09.2016
  • Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
  • Researched potential clients and markets to prepare for appointments.
  • Attended trade shows, conferences and seminars to promote and develop new business opportunities.
  • Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

Travel Agency Manager

OPEN JAW Travel Agency CA
02.1992 - 09.2016
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Prepared necessary travel documentation for national and international trips to diverse locations.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Regional Sales Manager

EF Education First
01.2005 - 12.2011
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

Associate of Arts - Tourism

Scuola Internazionale Di Scienze Turistiche
Roma,Italia

Bachelor of Arts - Tourism

Simon Bolivar University
Camuri Grande, Venezuela
07.1982

Skills

  • Retail Sales
  • High-Volume Enviroment
  • Travel Bookings Processes
  • Hotel accommodations
  • Package Sales
  • Travel Insurance Sales
  • Airline Policies
  • Customized Travel Package
  • Customs and Immigration Policies

Languages

English
Professional Working
Italian
Elementary
Spanish
Native or Bilingual

Timeline

Travel Agent

Viajes Viramundo
07.2017 - 02.2023

Regional Sales Representative

Kaplan International Colleges
01.2011 - 09.2016

Regional Sales Manager

EF Education First
01.2005 - 12.2011

Travel Agency Manager

OPEN JAW Travel Agency CA
02.1992 - 09.2016

Associate of Arts - Tourism

Scuola Internazionale Di Scienze Turistiche

Bachelor of Arts - Tourism

Simon Bolivar University

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Lucia Sardi