Summary
Work History
Education
Skills
Languages
Timeline
Generic

Lucia Pantoja

Toronto,ON

Summary

Proven ability in industrial sewing and maintaining workplace safety, demonstrated at Supreme Quilting. Excelled in high-stress customer service roles at Hotel X, enhancing customer loyalty through effective dispute resolution. Skilled in fostering repeat business and managing financial transactions, showcasing a blend of technical proficiency and exceptional interpersonal skills.

Work History

Sewing Machine Operator

Supreme Quilting
  • Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
  • Produced high-quality garments through careful monitoring of stitch quality and consistency.
  • Supported performance targets by maintaining clean and neat work areas.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Conducted routine sewing machine maintenance, lubrication, belt changes and lint removal.

Customer Service Representative

Hotel X
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Diva Beauty
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

C.E King High School
U.S.A

Skills

  • Workplace safety
  • Binding application
  • Industrial sewing
  • Production speed

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sewing Machine Operator

Supreme Quilting

Customer Service Representative

Hotel X

Sales Associate

Diva Beauty

C.E King High School

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Lucia Pantoja