Summary
Overview
Work History
Skills
Languages
Timeline
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LUCIA OVANDO

Los Angeles,CA

Summary

Proven professional with experience at IHOP and SEMACO, excelling in high-stress situations and maintaining top-notch cleanliness standards. Demonstrates a strong work ethic and exceptional attention to detail, leading to increased customer loyalty and safer, more efficient work environments. Skilled in both customer service and kitchen equipment use, consistently achieving positive outcomes.

Overview

6
6
years of professional experience

Work History

Dishwasher

IHOP
09.2024 - 11.2024
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Customer Service Representative

SEMACO
10.2018 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Skills

  • Strong work ethic
  • Cleaning and sanitizing
  • Attention to detail
  • Time management
  • Punctuality
  • Efficient cleaning
  • Safety awareness
  • Cleaning procedures
  • Proper sanitation
  • Kitchen equipment use

Languages

Spanish
Full Professional

Timeline

Dishwasher

IHOP
09.2024 - 11.2024

Customer Service Representative

SEMACO
10.2018 - 04.2024

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LUCIA OVANDO