Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
LUCIA MELO

LUCIA MELO

Banking Administrator
Toronto,ON

Summary

I am interested in pursuing an administrative role with your office. I feel confident that my long term Customer Service Experience background and work ethics can be of a great asset to the position you have available.

Overview

20
20
years of professional experience

Work History

Administration/ Management

TD Canada Trust Financial Group
10.1999 - 08.2019
  • Act as primary point of contact with providing customer problem resolutions
  • Deliver exceptional service levels to each client, ensuring immediate and effective solutions are
  • Provided in a timely manner
  • In charge of branch’s administration duties, ensure that all policies and controls are adhered too following financial audit requirements
  • Responsible for coaching, training and developing employees
  • Prepare/ manage weekly schedules Review specific transactions and reports to identify and prevent fraudulent banking activity
  • Communicate effectively with company personnel utilizing proper resources and channels to help
  • Deliver service levels and requirements.

Education

Secondary School Certification - undefined

Western Technical Commercial School

Skills

  • Management Coaching
  • Sales Management
  • Administration Management

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administration/ Management

TD Canada Trust Financial Group
10.1999 - 08.2019

Secondary School Certification - undefined

Western Technical Commercial School

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LUCIA MELOBanking Administrator