LUCIA MELO
Banking Administrator
Toronto,ON
Summary
I am interested in pursuing an administrative role with your office. I feel confident that my long term Customer Service Experience background and work ethics can be of a great asset to the position you have available.
Overview
20
20
years of professional experience
Work History
Administration/ Management
TD Canada Trust Financial Group
10.1999 - 08.2019
- Act as primary point of contact with providing customer problem resolutions
- Deliver exceptional service levels to each client, ensuring immediate and effective solutions are
- Provided in a timely manner
- In charge of branch’s administration duties, ensure that all policies and controls are adhered too following financial audit requirements
- Responsible for coaching, training and developing employees
- Prepare/ manage weekly schedules Review specific transactions and reports to identify and prevent fraudulent banking activity
- Communicate effectively with company personnel utilizing proper resources and channels to help
- Deliver service levels and requirements.
Education
Secondary School Certification - undefined
Western Technical Commercial School
Skills
- Management Coaching
- Sales Management
- Administration Management
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administration/ Management
TD Canada Trust Financial Group
10.1999 - 08.2019
Secondary School Certification - undefined
Western Technical Commercial School