Lucia MacDonald

• Deliver an exceptional shopping experience

• Build a satisfied and loyal customer base through engagement, uncovering needs, and making product recommendations

• Assist with floor set execution, window changes, and visual presentation placement as needed

• Replenish shelves and keeping the store full and abundant

• Maintaining company values, policies, and procedures

• Handled transactions using a POS system effectively.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
• Served food and beverages promptly
• Worked with POS system to place orders, manage bills
• Performed opening and closing duties
• Resolved customer complaints promptly and professionally
• Handled cash transactions accurately, m
• Followed health and safety protocols crucial for maintaining a safe and sanitary environment
• Increased sales with upselling techniques
• Coordinated with kitchen staff to ensure timely delivery of orders
• Learned and followed local alcohol laws

• Answered customer questions about hours, seating, and menu in formation
• Demonstrated multitasking skills, balancing responsibilities such as answering phone calls, greeting, and updating reservation logs
• Greeted customers warmly upon arrival and provided friendly and warm presence
• Took reservations and to-go orders by phone, answered customer questions
• Assisted in training new host staff
• Completed daily side work and opening and closing duties without fail
• Backed up servers by checking on tables and retrieving items for guests
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
• Input orders accurately into POS terminal, split bills and accepted payments

• Maintained a clean and organized workspace for optimal productivity and safety
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor
• Contributed to a positive team environment through effective communication and collaboration
• Controlled line and crowd with quick, efficient service
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
• Educated customers on coffee offerings and promoted upselling opportunities
• Fostered loyal customer base by remembering regulars' orders
• Used POS system to accurately enter orders and process payments.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.