Lucia Lopez
Anaheim,CA
Summary
An enthusiastic team player who enjoys maintaining a positive and organized work environment for all. Dedicated to utilizing strong hospitality and customer service skills in order to service the needs of each and every guest.
Overview
4
4
years of professional experience
Work History
Childcare Assistant
YMCA
10.2024 - Current
- Ensures precise child check-in and check-out processes.
- Responsible for the supervision of multiple children.
- Conducts name-to-face checks at 15-minute intervals to ensure that children are accounted for.
- Maintains a clean and safe play environment for children.
- Reinforces healthy eating and physical activity by preparing snacks and forming group games.
- Provides guidance on social interaction among peers within the group setting.
- Assists children with homework completion.
- Initiates meaningful conversations with the children daily.
- Updates parents and staff on children's daily actions and behaviors.
Barista Shift Supervisor
Starbucks
12.2022 - 07.2024
- Ensured employees are complying to all health and safety regulations.
- Committed to transparent communication and constructive feedback with employees.
- Delegated tasks to create efficient and productive work flow.
- Promoted positive team morale by encouraging collaboration among staff members.
- Monitored stock and inventory levels needed for daily operation.
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
- Resolved customer concerns with professionalism, ensuring a positive café experience.
Front Desk Agent
Best Western Plus Inn
06.2021 - 07.2022
- Utilized the Visual Matrix system to smoothly aid guests in the check-in process.
- Provided concierge information about hotel amenities, services, and local attractions.
- Actively employed and maintained customer service systems to ensure total guest satisfaction.
- Kept accurate records of guest transactions, issuing discounts and refunds if necessary.
- Resolved customer concerns quickly and professionally.
- Maintained a stress-free, organized workspace for myself and those around me.
- Sustain a clean and welcoming lobby area for each guest's arrival.
Education
Early Childhood Education
Santa Ana College
Santa Ana, CAHigh School Diploma -
Garden Grove High
Garden Grove, CA06-2021
Skills
- Strong interpersonal service skills
- Well-developed conflict resolution abilities
- Genuine, positive attitude in times of adversity
- Willingness to learn, and adapt to every situation
- Diligent and detailed monetary-handling capabilities
- Aptitude for creating an uplifting and supportive work environment for all members of the team
Accomplishments and Training
- LS Leadership Training- October 2023
- Oracle Micros POS Training- December 2022
- Food Handlers Certification- December 2022
- Make Your Mark Award- May 2024
- CPR Certification- August 2024
- Life Saving Award - December 2024
Timeline
Childcare Assistant
YMCA
10.2024 - Current
Barista Shift Supervisor
Starbucks
12.2022 - 07.2024
Front Desk Agent
Best Western Plus Inn
06.2021 - 07.2022
Early Childhood Education
Santa Ana College
High School Diploma -
Garden Grove High
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