Lucia Lomeli Mondragon
Whitby,and
Summary
To develop myself within corporate communication and improve relations between internal and external audiences of the company through image and the enhancement of the work environment. To make it a more comfortable place for all parts of the company, represent it beyond borders.
Overview
13
13
years of professional experience
Work History
Coworking Manager
LOS AMIGOS COWORK TULUM
04.2021 - 05.2023
- Lt 1, entre Calles 1 y 3 Poniente, La Veleta, 77760 Tulum, Q.R
- (April 2021- Up to date) - Client reception, coworking spaces rental, petty cash management, client engagement, administration processes, prospect client, social media management.
- Skilled at working independently and collaboratively in a team environment.
Bilingual Administrative Assistant
DESPACHO FERRER & CASILLAS ABOGADOS S.C, Av. Paseo Royal Country
10.2020 - 03.2021
- 4650, Puerta de hierro, In charge of administration tasks, customer service in english and spanish, management of the official government bulletin and SISE platform, administration of file archives.
- Executed record filing system to improve document organization and management.
Customer Experience Representative
ALBAÑEZ Y ASOCIADOS, BEETHOVEN BUSINESS CENTER Av. Ludwig Van Beethoven, Col. Residencial La Estancia
01.2020 - 08.2020
- Customer engagement, office rents, prospecting for potential clients, social media management, petty cash management and of the rental offices.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Customer Service & HR Support
HERSHEY MEXICO
08.2017 - 09.2019
- Km 8.05 Highway Guadalajara-, Calls reception in english and spanish
- In charge of the exit and entry of Hershey providers along with guided tours inside the plant
- Preparation of stationery and service requests, updating of the company's internal database
- Support with activities in the area of patrimonial security and in the human resources department.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service & Digital Marketing Assistant
HGH SELLS
07.2015 - 06.2017
- Calls with North American clients for indirect sales, database development, digital marketing.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bilingual Translator
UNIVA MEXICO
04.2013 - 05.2015
- Spanish & French - UNIVA INVESTIGATIONS, Translation of documents and books from english to spanish, preparation of interviews and surveys in english, sales in english, field work in multicultural contexts in english and french, analysis of documents and abstracts in english.
- Applied cultural understanding to discern specific meanings beyond literal written words.
Bilingual Public Relations Assistant
MT ILUMINATION
07.2010 - 03.2013
- Customer service in English, link with potential clients, telemarketing and promotion email, public relations, sales.
- Self-motivated, with a strong sense of personal responsibility.
Education
French
Alliance Française De Grenoble
Grenoble, France10.2019
Bachelor Degree - Communication Sciences And Techniques
Universidad Del Valle De Atemajac
Guadalajara, Mexico2013
English
Vancouver Language Center
Vancouver, Canada2006
Skills
- STRONG COMMUNICATION SKILLS TEAM WORK
- PUNCTUAL
- RESPONSABLE
- SPANISH - MOTHER TONGUE ENGLISH - 90% FLUENCY
- FRENCH - 50% FLUENCY
- MICROSOFT OFFICE TOOLS:
- POWER-POINT, WORD, EXCEL
Timeline
Coworking Manager
LOS AMIGOS COWORK TULUM
04.2021 - 05.2023
Bilingual Administrative Assistant
DESPACHO FERRER & CASILLAS ABOGADOS S.C, Av. Paseo Royal Country
10.2020 - 03.2021
Customer Experience Representative
ALBAÑEZ Y ASOCIADOS, BEETHOVEN BUSINESS CENTER Av. Ludwig Van Beethoven, Col. Residencial La Estancia
01.2020 - 08.2020
Customer Service & HR Support
HERSHEY MEXICO
08.2017 - 09.2019
Customer Service & Digital Marketing Assistant
HGH SELLS
07.2015 - 06.2017
Bilingual Translator
UNIVA MEXICO
04.2013 - 05.2015
Bilingual Public Relations Assistant
MT ILUMINATION
07.2010 - 03.2013
French
Alliance Française De Grenoble
Bachelor Degree - Communication Sciences And Techniques
Universidad Del Valle De Atemajac
English
Vancouver Language Center
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