Lucia Guerrero
Glendale
Summary
Detail-oriented Dental Assistant with expertise in dental radiography, patient record management, and equipment sterilization. Committed to ensuring safety protocols and enhancing patient experiences through effective communication and software proficiency.
Overview
12
12
years of professional experience
Work History
Dental Assistant
Sardijian Dental
Glendale
01.2015 - Current
- Prepared and sterilized dental instruments to ensure compliance with safety protocols and guidelines.
- Managed patient records and scheduled appointments using dental software systems.
- Conducted preliminary examinations and took dental X-rays for diagnostic purposes.
- Laid out dental instruments and equipment to facilitate efficient procedures.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Customer Service Representative
Game Stop
Glendale
09.2014 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services, ensuring customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and game recommendations to enhance their shopping experience.
- Educated customers on loyalty programs and promotions for increased engagement.
- Maintained merchandise displays to enhance store appearance and organization.
Education
Information Technology
Platt College
Alhambra, CA06-2021
Skills
- Dental radiography
- Preliminary dental assessments
- Patient record management
- Equipment sterilization
- Dental software proficiency
- Patient relations
Languages
English
Professional
Spanish
Professional
Timeline
Dental Assistant
Sardijian Dental
01.2015 - Current
Customer Service Representative
Game Stop
09.2014 - 03.2018
Information Technology
Platt College