Lucia Flores
Ontario,CA
Summary
Dynamic optician with proven expertise at Fontana Optometric, excelling in customer service and optical measurements. Enhanced client satisfaction through personalized eyewear recommendations and efficient insurance verifications. Skilled in adjusting eyewear and fostering strong relationships, resulting in increased repeat business and a loyal customer base. Committed to delivering exceptional care and attention to detail.
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Optician
Fontana Optometric
06.2024 - 11.2024
- Assisted customers in selecting eyewear, providing personalized recommendations based on individual needs.
- Conducted preliminary eye exams, ensuring accurate measurements for lenses and frames.
- Collaborated with optometrists to verify prescriptions and recommend appropriate lens options.
- Educated clients on proper eyewear care and maintenance techniques to enhance product longevity.
- Maintained clean and organized workspace, adhering to safety and sanitation standards.
- Processed customer transactions efficiently using point-of-sale systems and handled insurance verifications.
- Developed strong relationships with clients through attentive service, enhancing overall customer satisfaction.
- Managed inventory levels, ensuring availability of popular styles and timely restocking of products.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Sales Associate
Macys Department Store
El Paso, Texas
02.2022 - 11.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote store layout and increase product visibility.
- Processed transactions accurately, ensuring efficient checkout experiences for customers.
- Collaborated with team members to achieve sales goals and optimize store performance.
- Trained new associates on customer service protocols and operational procedures.
- Managed inventory levels through stock replenishment and organized merchandise displays.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Analyzed sales trends to identify opportunities for upselling and promotional strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Optician
Envision Optics
05.2015 - 02.2020
- Assisted customers in selecting eyewear, providing personalized recommendations based on individual needs.
- Conducted preliminary eye exams, ensuring accurate measurements for lenses and frames.
- Educated clients on proper eyewear care and maintenance techniques to enhance product longevity.
- Managed inventory levels, ensuring availability of popular styles and timely restocking of products.
- Maintained a clean and organized workspace, adhering to safety and sanitation standards.
- Processed customer transactions efficiently using point-of-sale systems and handled insurance verifications.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Education
Opthalmich Technician - Certificated
Scadron Collage
Redlands, CA01-2000
High School Diploma -
Del Valle High School
El Paso, TX06-1993
Skills
- Optical measurements
- Insurance verification
- Computer skills
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Progressive lenses expertise
- Frame selection
- Order preparation
- Repairing glasses
- Transaction processing
- Product upselling
- Contact lens
- Optical equipment operation
- Visual acuity testing
- Eyewear brands
- Display building
- Optical terminology
- Prescription interpretation
- Eyewear trends
- Contact lens care
- Frame fitting
- Eyeglass repair
- Attention to detail
- Appointment scheduling
- Administrative functions
- Teamwork and collaboration
- Multitasking
- Reliability
- Visual field testing
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Computer proficiency
- Safety protocols
- Customer service
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Optician
Fontana Optometric
06.2024 - 11.2024
Sales Associate
Macys Department Store
02.2022 - 11.2023
Optician
Envision Optics
05.2015 - 02.2020
Opthalmich Technician - Certificated
Scadron Collage
High School Diploma -
Del Valle High School