Lucia Figueroa

• Processed customer transactions efficiently and accurately.
• Assisted clients with banking inquiries and product information.
• Maintained cash drawer integrity through daily balancing procedures.

• Supervised daily operations to ensure efficient workflow and team productivity.
• Trained and mentored new staff on company policies and procedures.
• Managed inventory levels and coordinated stock replenishment processes.
• Conducted regular safety inspections to maintain a secure work environment.
• Implemented process improvements to enhance operational efficiency and effectiveness.
• Resolved employee concerns and fostered a positive team atmosphere.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity to provide constructive feedback and coaching.

• Assisted customers with loan inquiries and account management.
• Provided accurate information about mortgage products and services.
• Resolved customer complaints through effective communication and problem-solving.
• Processed loan applications using internal software and tools.

. Notary public for 5 years

. Worked on helping new employees develop

. Assisted in preparation for branch audits