Lucia Eck
Torrance
Summary
Accomplished professional with a proven track record at AT&T, enhancing operational efficiency and client satisfaction through expert team leadership and innovative sales support strategies. Skilled in CRM and training, I excel in mentoring teams to exceed sales goals by leveraging in-depth industry knowledge and exceptional customer service skills. Achieved significant improvements in process efficiency and client retention.
Overview
17
17
years of professional experience
Work History
SR ASSOCIATE INTEGRATED SALES SUPPORT
AT&T
Hawthorne, CA
06.2023 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Served as liaison, facilitating communication between management and associates.
- Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Developed new sales opportunities through development and rollout of promotional plans.
- Analyzed customer data to identify trends and anticipate customer needs.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Optimized resource allocation by closely monitoring budgets and adjusting as needed to ensure financial goals were met.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Retail Sales Consultant
AT&T
CA
08.2007 - 05.2023
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Determined solutions for clients promptly and professionally.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Located merchandise across various stores to address customer needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor Of Science - Health Sciences
California State University Long Beach
Long Beach12.2013
Skills
- Training and mentoring
- Performance monitoring
- Team Leadership
- Team Supervision
- Schedule Management
- Bookkeeping
- Time Management
- Customer Service
- MS Office
- Computer Skills
- Customer Relationship Management (CRM)
- Record and File Management
- Sales Techniques
- Sales expertise
- Supporting sales staff
- Excel spreadsheets
- Inventory Replenishment
Timeline
SR ASSOCIATE INTEGRATED SALES SUPPORT
AT&T
06.2023 - Current
Retail Sales Consultant
AT&T
08.2007 - 05.2023
Bachelor Of Science - Health Sciences
California State University Long Beach