Lucia Cruz

• Collaborated with team members to ensure smooth operations during high-traffic events.
• Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
• Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
• Consistently provided friendly service to promote better customer engagement.

Receives requests for and pulls court records and documents; retrieves files and assembles documents for use by courtroom staff; accesses databases and court case management systems to retrieve information

Opens, sorts and distributes mail; sends and delivers faxes; photocopies files and documents; prepares and distributes mail.

Sets up, organizes and maintains a variety of standard office records and files; indexes and cross-references documents and files; pulls and files documents and files; sends and retrieves files from archives; boxes files for storage; conducts file searches for missing files.

• Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
• Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
• Examined vehicles to determine extent of damage and repairs required.