Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lucia Cirinna

Brampton,ON

Summary

Results-oriented professional with a strong background in automotive, sales, customer service, warehouse, and hospitality industries. Expert in schedule coordination, inventory management, and the use of POS systems. Exceptional customer service and relationship-building skills, with a talent for creating positive experiences and fostering customer loyalty. Proven track record in managing and improving business performance, resolving conflicts, and maintaining compliance with regulations. Highly organized, punctual, and reliable team player, committed to delivering excellent results across diverse roles and industries.

Overview

8
years of professional experience

Work History

Iroquois Ridge Tire and Auto
Oakville, ON

Tire and Lube Technician
09.2021 - Current

Job overview

  • Operated mechanical and manual tools, adhering to safety regulations and company policies.
  • Conducted comprehensive vehicle inspections, assessing systems such as fluids, tires, and brakes.
  • Managed inventory levels, coordinating re-ordering needs with supervisors.
  • Delivered exceptional customer service, fostering repeat business and client satisfaction.
  • Performed tire rotations, replacements, and balancing to enhance safety and functionality.
  • Installed and verified functionality of wiper blades and headlamps for safe operation.
  • Advised customers on automotive services, repairs, and recommended maintenance schedules.
  • Completed documentation promptly, enabling accurate service request tracking and compliance.

Purolator
Toronto, ON

Sorter
10.2020 - 09.2021

Job overview

  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanner to enter data product information.
  • Utilized sorting systems to sort items fast and accurately.
  • Weighed products prior to shipment to confirm accuracy weighing in excess of 75+ pounds.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.

Big Daddy’s Bar & Grill
Newmarket, ON

Manager
03.2015 - 06.2019

Job overview

  • Fostered clear communication with employees, suppliers, and stakeholders to align business goals and operations.
  • Resolved conflicts involving customers and staff, ensuring satisfaction through active listening and fair solutions.
  • Analyzed business performance and implemented improvements, such as 60% increase in inventory tracking accuracy via a new management system.
  • Ensured compliance with health department regulations by maintaining a safe working environment and monitoring premises.
  • Cross-trained and scheduled staff to optimize team performance and flexibility in roles.
  • Enhanced customer engagement by offering promotions and activities, leading to increased daily revenue.
  • Implemented marketing strategies to attract new customers and promoted excellent customer service to build loyalty and retention.

Education

Automotive Training Centre
Toronto, ON

Associate of Applied Science

Cardinal Newman CSS
Scarborough, ON

High School Diploma

Skills

  • Knowledge of Schedule coordination
  • Knowledge of POS, scanners, and register computer software etc
  • Knowledge of Inventory management
  • Personable and affable
  • Organized, punctual and reliable
  • Automotive/Sales/Customer Service/Warehouse and Hospitality Experience

Timeline

Tire and Lube Technician

Iroquois Ridge Tire and Auto
09.2021 - Current

Sorter

Purolator
10.2020 - 09.2021

Manager

Big Daddy’s Bar & Grill
03.2015 - 06.2019

Automotive Training Centre

Associate of Applied Science

Cardinal Newman CSS

High School Diploma

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Lucia Cirinna