ELFEGA Lucia BRAVO
Santa Ana
Summary
Bilingual customer representative with expertise in relationship building and customer consulting. Proven ability to resolve issues and negotiate client needs effectively.
Detail-oriented professional with over 6 years of experience in customer service and negotiation. Strong multitasking and communication skills, consistently delivering exceptional service and resolving customer issues with efficiency and professionalism.
Overview
10
10
years of professional experience
Work History
Customer Representative/negotiator
GUARDIAN LITIGATION
Tustin
09.2018 - Current
- Negotiating clients credit cards/loans
- Microsoft and Excel sheet experienced
- Documented detailed notes regarding each interaction with customers in order to ensure accurate follow-up actions were taken.
- Provided exceptional customer service by promptly responding to inquiries and resolving customer issues.
- Conducted outbound calls to existing customers to introduce new products or services.
- Demonstrated strong interpersonal skills while interacting with customers, colleagues, and management.
- Managed incoming emails from customers in a professional manner.
- Updated and maintained database with accurate customer information and timely data entry.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Tustin, CALIFORNIA
Service Clerk
Stater Bros
Sanborn
08.2015 - 10.2017
- Assisted customers with inquiries and product selections.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of store displays and aisles.
- Stocked shelves and replenished inventory as needed throughout the day.
- Collaborated with team members to improve customer service experiences.
- Handled customer complaints and resolved issues promptly and professionally.
- Monitored product expiration dates to ensure freshness for customers.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Resolved customer complaints promptly and courteously.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Managed document control by issuing service orders, assigning numbers, and tracking paperwork.
- Utilized knowledge of store layout to direct customers to desired items quickly.
- Performed daily opening and closing duties such as counting the cash drawer and checking inventory levels.
- Maintained cleanliness of sales floor, displays, counters, storage areas, restrooms.
Education
High School Diploma -
Godinez Fundamental High School
Santa ana, CaliforniaSkills
- Bilingual
- Detail-orientated
- Microsoft Excel
- Relationship building and management
- Customer consulting
- Typing speed
- Data management
- Language fluency
- Report preparation
- Multitasking and organization
- Call center experience
- Verbal and written communication
- Computer proficiency
- Task prioritization
- Customer Representative/negotiator
References
Available upon request
Timeline
Customer Representative/negotiator
GUARDIAN LITIGATION
09.2018 - Current
Service Clerk
Stater Bros
08.2015 - 10.2017
High School Diploma -
Godinez Fundamental High School