Lucero Vaca, MPH
Los Angeles
Summary
Strategic healthcare operations and population health leader with experience designing, stabilizing, and improving complex healthcare programs across community, clinical, and managed care environments. Proven ability to lead interdisciplinary teams, strengthen regulatory compliance and documentation standards, and implement operational improvements that enhance program performance and service delivery. Experienced in Medi-Cal managed care programs, regional hospital collaboration, and cross-sector partnerships that improve care outcomes for vulnerable populations.
Overview
10
10
years of professional experience
Work History
Program Director – Enhanced Care Management (ECM)
A Greater Hope
Victorville, CA
04.2025 - Current
- Led interdisciplinary team of 30 staff delivering care coordination services to 200+ high-needs participants.
- Oversaw program expansion across multiple counties strengthening healthcare and community partnerships.
- Implemented workflows and program infrastructure supporting regulatory compliance and scaling.
- Monitored documentation quality ensuring alignment with Medi-Cal managed care program requirements.
- Managed program budgets and grant-funded population health initiatives.
Program Director / Healthcare Operations Leader
Miracle Adult Day Health Care
San Bernardino, CA
08.2024 - 04.2025
- Directed interdisciplinary collaboration across 7 departments and 20+ clinicians.
- Led corrective action plan improvements enabling successful state regulatory review.
- Conducted documentation audits ensuring compliance across SNF, hospice, and LTSS settings.
- Implemented quality improvement workflows strengthening program performance.
Manager – Clinical Operations / Hospital Partnerships
OneLegacy
San Bernardino, CA
12.2023 - 08.2024
- Managed hospital partnerships across 12 hospitals in San Bernardino County.
- Coordinated interdisciplinary clinical teams ensuring regulatory compliance.
- Served as liaison between hospital leadership and organ procurement teams.
- Strengthened hospital collaboration and regulatory adherence.
Center Director – Youth Programs & Community Partnerships
US Dream Academy
San Bernardino, CA
08.2021 - 12.2023
- Directed youth development programs supporting underserved populations.
- Built partnerships with schools and community organizations.
- Managed grant-funded initiatives supporting youth development and education.
- Implemented program quality standards and evaluation processes.
Manager – Clinical Education Programs
UC Riverside School of Medicine
Riverside, CA
05.2016 - 08.2021
- Managed clinical education operations supporting medical students and trainees.
- Partnered with faculty physicians to maintain program quality and academic standards.
- Oversaw compliance with institutional policies and accreditation expectations.
Education
Master of Public Health (MPH) -
California Baptist University
Doctorate -
University of Southern California
01-2027
Skills
- Healthcare Quality Oversight
- Quality Improvement & Performance Monitoring
- Population Health & Care Coordination Programs
- Contract Compliance & Vendor Oversight
- Continuum of Care Coordination (SNF, LTSS, Hospice)
- Healthcare Regulatory & Accreditation Standards
- Operational Strategy & Program Scaling
- Managed Care & Medi-Cal Programs
- Interdisciplinary Clinical Collaboration
- Regional Healthcare Partnerships
- Program Performance Analytics
- Organizational Leadership & Team Development
- Enhanced Care Management (ECM) – Medi-Cal Population Health Programs
- Healthcare Quality & Regulatory Compliance Initiatives
- Clinical Documentation & Chart Audit Processes
- Interdisciplinary Care Coordination Programs
- Youth Population Health & Community Partnerships
- Hospital & Clinical Network Collaboration
- Grant-Funded Community Health Programs
Accomplishments
- Led Enhanced Care Management program expansion across multiple counties serving complex populations.
- Resolved regulatory deficiencies at Miracle Adult Day Health Care by correcting a Corrective Action Plan and implementing operational improvements enabling successful state inspection.
- Managed hospital partnerships across 12 hospitals in San Bernardino County through regional clinical collaboration.
- Designed workflows and operational systems improving documentation quality and service delivery.
- Built cross-sector partnerships between healthcare providers, community organizations, and education systems.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Program Director – Enhanced Care Management (ECM)
A Greater Hope
04.2025 - Current
Program Director / Healthcare Operations Leader
Miracle Adult Day Health Care
08.2024 - 04.2025
Manager – Clinical Operations / Hospital Partnerships
OneLegacy
12.2023 - 08.2024
Center Director – Youth Programs & Community Partnerships
US Dream Academy
08.2021 - 12.2023
Manager – Clinical Education Programs
UC Riverside School of Medicine
05.2016 - 08.2021
Master of Public Health (MPH) -
California Baptist University
Doctorate -
University of Southern California