Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Lucero Rocha

Caseworker
Stockton

Summary

Motivated Caseworker with high-level integrity and strong desire to help others and resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of eviction defense.

Overview

15
15
years of professional experience
12
12
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Caseworker

California Rural Legal Assistance, Inc.
10.2022 - Current
  • Interview applicants to determine the nature of their legal problems and the type of legal assistance needed. Provide applicants with relevant legal information and community referral services.
  • Educate clients on the eviction process, and work with each client and attorney to customize a plan of action to respond to the unlawful detainer lawsuit according to the client's personal goals.
  • Manage up to 30 housing and public benefits cases by prioritizing client interest through lay advocacy within legal and ethical boundaries.
  • Prepare personalized responses and answers to the unlawful detainer lawsuit, and the accompanying court forms. Prepare demand letters when needed, and Social Security Administration appeals. Upkeep litigation deadlines for trials, hearings, discovery, and general case deadlines.
  • Lead and organize a weekly housing workshop presentation to educate non-clients on the eviction process, and walk them through preparing an answer to the unlawful detainer.
  • Engage with the community by conducting outreach activities, and collaborate with community partners and agencies.
  • Assist clients in accessing social services and support, including housing support services, and rental assistance.
  • Meet grant deliverables by keeping detailed and accurate case notes, timekeeping, and case outcomes to ensure data analysis.

Administrative Legal Secretary

California Rural Legal Assistance
06.2021 - 10.2022
  • Supervised the day-to-day office operations with a team of eight attorneys and five caseworkers to ensure high-quality legal services.
  • Executed a high volume of telephone and in-person inquiries, and initiated intake questionnaires for our caseworkers.
  • I was the point person for court filings and the completion of the proof of service. I maintained our trial calendar and assisted with trial preparation administrative tasks.
  • Administrative duties included managing the office's petty cash and trust accounts, producing monthly financial reports, coding invoices for accounting, and keeping records of the office's supplies, including office keys, alarm codes, and parking passes. Ensure the utilities and record maintenance were paid, was responsible for the yearly case audit, and updated our legal education flyers.
  • Managed and produced a weekly Case Review memo by analyzing weekly case reports from our legal server.
  • Maintained effective communication with colleagues, community partners, interpreters, applicants, and clients.

Paralegal

Carrillo Law Center
05.2019 - 06.2021
  • Managed 40 to 50 personal injury cases by acquiring medical records and creating a demand packet.
  • Prioritized client interest while communicating with insurance adjusters, lien holders, and medical services.
  • Prepared and filed the summons and complaints for personal injury lawsuits, scheduled personal service of the lawsuits, and maintained and updated the hearing calendar.
  • Restructured the office's case management practices and revamped the case management system for the personal injury department. Maintained and organized records, ensuring efficient retrieval, and maintained the confidentiality of legal information.
  • Efficiently coordinated the attorney's calendars and scheduled client appointments, court dates, and meetings to enhance workflow.
  • Prepared discovery responses and gathered all necessary evidence.
  • Specialized in client intakes and executed paperwork for Spanish-speaking clients.


Site Coordinator

Give Every Child A Chance
03.2019 - 12.2019


  • Executed weekly engaging and enrichment lesson plans for an afterschool program at Great Valley Elementary School for a classroom of about 30 students of all ages.
  • Organized a community outreach initiative via a food pantry to distribute food to families in need.
  • Delivered quality programming by coordinating with colleagues, community partners, teachers, parents, and the students enrolled in the program.
  • Created a safe and structured environment for the students to engage with the community.
  • Provided valuable homework assistance to children struggling in school to improve academic performance, and communicated academic performance to the parents.

Spanish Tutor

Academic Support Services
12.2017 - 05.2018
  • Tutored students enrolled in 200 college-level Spanish courses one-on-one and in groups of two or more, prioritizing grammar and speaking skills.
  • Coordinated with the professors teaching the courses to highlight their academic plans.
  • Prepared weekly activities to cater to students' levels of understanding while employing clear communication skills in each tutoring session.

Student Advocate

Voces de la Frontera
05.2010 - 05.2018
  • Student advocate with Youth Empowered in the Struggle, a branch of the non-profit organization, Voces de la Frontera. Actively engaged in the mission of Voces de la Frontera by advocating for the rights of low-income workers, empowering students, and advocating for immigrant rights.
  • Participated in the organization’s yearly May Day march, advocating for civil and workers' rights.
  • I served as a student board member for Voces de la Frontera for six months, actively contributing to organizational decision-making.
  • Organized and conducted 'Know Your Rights' (KYR) workshops and legal clinics for DACA recipients.
  • Led student groups in Get Out the Vote efforts, and supported efforts for the teacher’s union.

Legal Secretary

Roulf Law
03.2015 - 12.2016
  • Managed and organized caseloads for two immigration attorneys.
  • Executed all office administrative duties, and was responsible for some accounting and bookkeeping.
  • Composed and revised a variety of legal documents, such as cover letters, U.S.C.I.S. forms, affidavits, and support letters, maintaining high standards of accuracy and compliance.
  • Provided valuable Spanish interpreting services, facilitating communication between attorneys and clients during interviews and hearings.

Student Mentor

Student Success Center
08.2015 - 12.2015
  • Responisble for engaging with 50 freshman students to help them transition to a university setting.
  • Crafted informative weekly emails to my mentees, and met with them one-on-one to answer their questions or concerns. Provided university referrals based on need.
  • Provided students with a variety of resources, time management tips, and events that might interest them.
  • Discussed academic goals with students and created an individualized SMART goals plan for success.

Education

Bachelor of Arts - Latin American, Caribbean, & U.S. Latino Studies with a focus in Political Science

University of Wisconsin-Milwaukee
01.2014 - 01.2018

Bachelor of Arts - Spanish

University of Wisconsin-Milwaukee
01.2014 - 01.2018

Associate in Arts - Interdisciplinary Studies: Arts, Humanities & Social Science

San Joaquin Delta College
01.2020 - 01.2022

Associate in Science - Paralegal Studies/Legal Assistant Studies

San Joaquin Delta College
01.2020 - 01.2022

Skills

Assessment skills

Self-awareness

Issue identification and resolution

Client interaction

Certification

CRLA Engaged Interpreter Training Certificate

Accomplishments

CRLA Engaged Interpreter Training Certificate

Timeline

Caseworker

California Rural Legal Assistance, Inc.
10.2022 - Current

Administrative Legal Secretary

California Rural Legal Assistance
06.2021 - 10.2022

Associate in Arts - Interdisciplinary Studies: Arts, Humanities & Social Science

San Joaquin Delta College
01.2020 - 01.2022

Associate in Science - Paralegal Studies/Legal Assistant Studies

San Joaquin Delta College
01.2020 - 01.2022

Paralegal

Carrillo Law Center
05.2019 - 06.2021

Site Coordinator

Give Every Child A Chance
03.2019 - 12.2019

Spanish Tutor

Academic Support Services
12.2017 - 05.2018

Student Mentor

Student Success Center
08.2015 - 12.2015

Legal Secretary

Roulf Law
03.2015 - 12.2016

Bachelor of Arts - Latin American, Caribbean, & U.S. Latino Studies with a focus in Political Science

University of Wisconsin-Milwaukee
01.2014 - 01.2018

Bachelor of Arts - Spanish

University of Wisconsin-Milwaukee
01.2014 - 01.2018

Student Advocate

Voces de la Frontera
05.2010 - 05.2018

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