Lucero Perez
Chino,CA
Summary
Dynamic Customer Service Representative with a proven track record at NFI Logistics, excelling in order fulfillment and critical thinking. Recognized for enhancing customer satisfaction through effective problem resolution and active listening. Skilled in data entry and prioritization, consistently delivering exceptional support in fast-paced environments. Committed to continuous improvement and client retention.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
NFI Logistics
01.2026 - Current
- Processed orders accurately and efficiently using company software tools.
- Resolved customer complaints by identifying issues and providing timely solutions.
- Maintained knowledge of products and services to support customer needs effectively.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Adapted quickly to new systems and procedures, ensuring seamless service operations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Provided language translation services for customer service inquiries.
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Supported warehouse team by organizing products for efficient picking and packing processes.
- Assisted in coordinating shipments and deliveries to ensure timely logistics operations.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
- Utilized logistics software to track shipments and manage delivery schedules effectively.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Ink Spot Inc
11.2011 - 03.2017
- Managed high call volumes, ensuring timely responses and effective problem resolution.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Customer Support Specialist
S & S Foods
02.2006 - 11.2011
- Resolved customer inquiries efficiently through phone, email, and chat support channels.
- Collaborated with cross-functional teams to enhance product knowledge and support processes.
- Trained new staff on customer service protocols and software systems for improved performance.
- Developed and implemented strategies to address frequently asked questions and improve response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Generated reports to track performance and analyze trends.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Improved service delivery consistency by standardizing response templates for common customer queries.
- Elevated customer support experience by adopting customer-first approach in all interactions.
- Monitored system performance to identify potential issues.
- Analyzed customer feedback data to identify trends and recommend service improvements.
Education
Citrus College
Glendora, CA08-2006
High School Diploma -
Perris High School
Perris, CA07-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Scheduling
- Follow-up skills
- Order fulfillment
- Warehousing functions
- Prioritization
- Strong communication skills
- Excel formulas
Timeline
Customer Service Representative
NFI Logistics
01.2026 - Current
Customer Service Representative
Ink Spot Inc
11.2011 - 03.2017
Customer Support Specialist
S & S Foods
02.2006 - 11.2011
Citrus College
High School Diploma -
Perris High School