Lucero Palma
Sacramento
Summary
Behavioral health professional with demonstrated expertise in behavior analysis and intervention strategies. Proven ability to work collaboratively with multidisciplinary teams to achieve measurable outcomes. Skilled in data collection, patient interaction, and implementing individualized treatment plans. Reliable and adaptable, consistently meeting evolving needs of clients and team members.
Overview
12
12
years of professional experience
Work History
Behavioral Technician
Learning Solutions
10.2024 - Current
- Monitor and record behaviors and progress during therapy sessions, school, and home environments.
- Teach communication, social, academic, and life skills.
- Help reduce challenging behaviors using evidence-based techniques.
- Work with families, caregivers, and other team members to ensure consistent implementation of strategies.
- Carry out behavior intervention plans designed by a supervising BCBA.
Cashier
Target
10.2024 - 05.2025
- Operate cash registers or point- of-sale systems.
- Handle cash, credit/debit cards, and other forms of payment.
- Assist customers with questions, returns, and exchanges.
- Ensure items are scanned, bagged, and packaged.
- May assist in stocking and tidying up shelves.
- Monitor for any discrepancies or suspicious activity during transactions.
Supported Living Services
Family, Adult & Child Therapies (F.A.C.T)
11.2023 - 09.2024
- Provide daily living support to individuals with developmental and intellectual disabilities including personal care, meal prep, and medication.
- Provided transportation assistance for medical appointments, community events, and employment.
- Maintained detailed documentation of client progress, including daily logs, incident reports.
- Assisted with conflict resolution and behavioral intervention to promote positive interactions.
- Guide clients with their feelings and how to communicate their emotions.
- Establishing a trusting relationship with the client to ensure all tasks are met.
- Ensure that clients homes are clean, and safe.
- Work with families on goals to provide the best care and support
- Monitoring individuals goals and adjust to meet evolving needs.
Assistant Manager
Shakey’s Pizza Parlor
02.2020 - 09.2024
- Oversee daily operations, including opening and closing procedures, inventory management and staff scheduling.
- Lead a team of 30 employees, providing training, and performance evaluations to ensure high service standards.
- Manage customer service, addressing concerns and resolving issues promptly to maintain customer satisfaction.
- Monitor and control food and labor costs consistently meeting budgetary goals.
- Ensure compliance with health and safety regulations, conducting regular inspections and staff training.
- Collaborate with upper management to develop and execute operational strategies that align with company goals.
Operations Lead
Pacific Theatres at The Grove
11.2016 - 03.2020
- Perform customer service by ensuring excellent guest assistance
- Cash handling and deposits.
- Perform estimates and analytics for future film releases and theatre attendance.
- Complete inventory checks, updating records weekly, and place stock orders.
- Coordinate staffing schedules, delegate tasks to crew team members to ensure coverage in all area's, with effective customer service.
- Works closely with management on day to day updates.
Server
St. John of God Retirement & Care Center
10.2015 - 09.2016
- Perform a variety of kitchen duties for all mealtimes; serving, chef assistance, restocking, kitchen maintenance, dish washing, and catering events.
Kennel Attendant
South Park Doggie Daycare
02.2013 - 04.2015
- Clean all kennels and dog activity areas.
- Ensure proper activity levels for each animal.
- Feed over 30 dogs for morning and evening meals.
- Perform customer service; multi line phone system, set appointments for boarding, activity and grooming services.
Education
Santa Monica College
Santa Monica, CA02-2026
Edward R Roybal Learning Center
06-2014
Skills
- Applied behavior analysis
- Behavior modification techniques
- Individualized treatment planning
- Customer service
- Team leadership
- Decision-making
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Technician
Learning Solutions
10.2024 - Current
Cashier
Target
10.2024 - 05.2025
Supported Living Services
Family, Adult & Child Therapies (F.A.C.T)
11.2023 - 09.2024
Assistant Manager
Shakey’s Pizza Parlor
02.2020 - 09.2024
Operations Lead
Pacific Theatres at The Grove
11.2016 - 03.2020
Server
St. John of God Retirement & Care Center
10.2015 - 09.2016
Kennel Attendant
South Park Doggie Daycare
02.2013 - 04.2015
Santa Monica College
Edward R Roybal Learning Center
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