Lucero Bahena
Vista
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Caregiver
Care Choice Home Care
08.2025 - Current
- Provided compassionate support to clients with daily living activities, enhancing their quality of life.
- Assisted clients with mobility and personal care, ensuring safety and comfort during daily routines.
- Administered medications accurately, adhering to prescribed schedules and protocols for client health.
- Developed personalized care plans in collaboration with healthcare professionals, addressing individual client needs.
- Monitored client conditions and reported changes to medical staff, facilitating timely interventions and adjustments.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver Supervisor
Home Helpers Home Care
01.2022 - 03.2025
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained entire family's schedule and organized events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Front Desk Receptionist
Vista Community Clinic
11.2019 - 04.2020
- Greet visitors and customers as they arrive
- Assist with patient questions and concerns
- Manage front office reception are by cleaning and organizing desk visitor lobby
- Contact patient for appointment reminders and scheduling
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Resolve customer issues
- Perform other duties as assigned
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments.
- Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into electronic database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Machine Operator
VSP ONE Optical
10.2013 - 08.2015
- Process the lenses as patient desires
- Inspect the lenses, reading prescription if it matched the lens
- Process the jobs that are priority
Bakery Assistant
Jacques Gourmet
06.2013 - 10.2013
- Bake
- Inventory
- Packaging
Costumer Service
Tri-City Medical Center
01.2013 - 05.2013
- Speaking properly to visitors
- Giving out passes to visitors
- Giving visitors direction
Education
Associate of Science - Medical Assisting
Intercoast College
Fairfield, CA08.2019
High School Diploma -
Vista High School
Vista, CA06.2012
Skills
- Good problem solver
- Quick learner
- Great Multi-tasker
- Hardworking, dependable, and reliable
- Computer Skills
- Appointment confirmation
- Cash transactions
- Fluent in English and Spanish
- Office supplies ordering
- Administrative skills
- Oral and writing communication
- Call routing
- Documentation
- Compassionate client care
- Medical records management
- Active listening
- Progress documentation
- Special needs care
- Supportive companionship
- Relationship building
- Elderly care
- Patient care
- Daily living assistance
- Emotional support
- Compassionate care
- Dementia care
- Team collaboration
- Alzheimer's care
- Behavioral management
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Care Choice Home Care
08.2025 - Current
Caregiver Supervisor
Home Helpers Home Care
01.2022 - 03.2025
Front Desk Receptionist
Vista Community Clinic
11.2019 - 04.2020
Machine Operator
VSP ONE Optical
10.2013 - 08.2015
Bakery Assistant
Jacques Gourmet
06.2013 - 10.2013
Costumer Service
Tri-City Medical Center
01.2013 - 05.2013
Associate of Science - Medical Assisting
Intercoast College
High School Diploma -
Vista High School