Summary
Work History
Education
Skills
Languages
Interests
Work Availability
Software
Work Preference
Quote
Timeline
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Luc Eric Gallant

Luc Eric Gallant

Berry Mills,Canada

Summary

Adaptable Client Service Specialist with solid background in banking customer service. Efficiently managed customer inquiries and resolved issues, enhancing client satisfaction. Demonstrated strong communication and problem-solving skills.

Work History

Bilingual Retail Bank Specialist

Aston Carter
07.2023 - 10.2023
  • Reduced the number of escalated customer complaints by addressing issues proactively and effectively
  • Achieved Client Satisfaction Survey Average of 94%

Licensed Auto and Home Insurance Advisor

TD Insurance
04.2022 - 07.2022
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies

Education

CSC Diploma - Finance

Canadian Securities Institute
Moncton, NB
02.2022 - 02.2023

Insurance Agent (Other Than Life) Class II - Insurance

The Insurance Institute of Canada
Moncton, NB
04.2022 - 06.2022

No Degree - Microsoft Office

EMICA (École Des Métiers De L'informatique)
Montreal
09.2020 - 12.2020

Ph.D. - Kinesiology

Universite De Moncton
Moncton, NB
09.2002 - 02.2003

Skills

  • Bilingual Call center experience

  • Compliance awareness

  • Goal-oriented mindset

  • Quotes and sales

Languages

English
Native or Bilingual
French
Native or Bilingual

Interests

  • Visiting my daughter
  • Reading
  • Playing Chess
  • Taking online courses

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

Citrix Products

CRM (Customer Relationship Management)

WebEx

Adobe Acrobat

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementPersonal development programs

Quote

"Education is the most powerful weapon which you can use to change the world"
Nelson Mandela

Timeline

Bilingual Retail Bank Specialist

Aston Carter
07.2023 - 10.2023

Insurance Agent (Other Than Life) Class II - Insurance

The Insurance Institute of Canada
04.2022 - 06.2022

Licensed Auto and Home Insurance Advisor

TD Insurance
04.2022 - 07.2022

CSC Diploma - Finance

Canadian Securities Institute
02.2022 - 02.2023

No Degree - Microsoft Office

EMICA (École Des Métiers De L'informatique)
09.2020 - 12.2020

Ph.D. - Kinesiology

Universite De Moncton
09.2002 - 02.2003

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Luc Eric Gallant