Bilingual Retail Bank Specialist
Aston Carter
07.2023 - 10.2023
- Reduced the number of escalated customer complaints by addressing issues proactively and effectively
- Achieved Client Satisfaction Survey Average of 94%
Luc Eric Gallant
Berry Mills,Canada
Summary
Adaptable Client Service Specialist with solid background in banking customer service. Efficiently managed customer inquiries and resolved issues, enhancing client satisfaction. Demonstrated strong communication and problem-solving skills.
Work History
Licensed Auto and Home Insurance Advisor
TD Insurance
04.2022 - 07.2022
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies
Education
CSC Diploma - Finance
Canadian Securities Institute
Moncton, NB 02.2022 - 02.2023
Insurance Agent (Other Than Life) Class II - Insurance
The Insurance Institute of Canada
Moncton, NB 04.2022 - 06.2022
No Degree - Microsoft Office
EMICA (École Des Métiers De L'informatique)
Montreal 09.2020 - 12.2020
Ph.D. - Kinesiology
Universite De Moncton
Moncton, NB 09.2002 - 02.2003
Skills
- Bilingual Call center experience
- Compliance awareness
- Goal-oriented mindset
- Quotes and sales
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Visiting my daughter
- Reading
- Playing Chess
- Taking online courses
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Office
Citrix Products
CRM (Customer Relationship Management)
WebEx
Adobe Acrobat
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPersonal development programsQuote
"Education is the most powerful weapon which you can use to change the world"
Nelson Mandela
Timeline
Bilingual Retail Bank Specialist
Aston Carter
07.2023 - 10.2023
Insurance Agent (Other Than Life) Class II - Insurance
The Insurance Institute of Canada
04.2022 - 06.2022
Licensed Auto and Home Insurance Advisor
TD Insurance
04.2022 - 07.2022
CSC Diploma - Finance
Canadian Securities Institute
02.2022 - 02.2023
No Degree - Microsoft Office
EMICA (École Des Métiers De L'informatique)
09.2020 - 12.2020
Ph.D. - Kinesiology
Universite De Moncton
09.2002 - 02.2003
Similar Profiles
Analysa RamirezAnalysa Ramirez
Time and Expense Associate at Actalent/Aston CarterTime and Expense Associate at Actalent/Aston Carter
Ashly FrazierAshly Frazier
Case Manager at Aston Carter/ TEKS SystemCase Manager at Aston Carter/ TEKS System
Deangelo TownsendDeangelo Townsend
Cadillac Universal Team Lead at Aston CarterCadillac Universal Team Lead at Aston Carter