LUCE KOUKA LOUZAYADIO
Pierrefonds,Canada
Summary
I am a customer-oriented professional who is well-versed in driving sales, building customer loyalty and providing exceptional customer service in fast pace environments. Working as both a manager in the fast food industry and a consultant in the automotive industry has allowed to develop and hone in skillsets that help deliver appropriate solutions for customer satisfaction.
Overview
7
7
years of professional experience
Work History
Internal Sales Consultant
Leader Auto Resources
Pointe-Claire, Canada
08.2023 - 11.2024
- Communicating product features, advantages, and benefits to customers
- Analyzing client needs and interests to determine appropriate products
- Assisting customers with product inquiries and providing technical advice where necessary
- Ensuring customer satisfaction by providing timely responses and support
- Adapting to and remaining flexible in a changing / fast-paced environment
Manager
McDonald's
Dollard-des-Ormeaux, Canada
10.2017 - 09.2023
- Mentor and train new employees on company policies and procedures
- Provide support for customer by addressing complaints quickly and efficiently
- Manage daily operations including scheduling, delegating break times and till/money handling
- Assign, prioritize and delegate tasks and responsibility to departmental employees
- Train staff in safe food handling practices, sanitation procedures, and personal hygiene standards
Education
3 Years Equivalence To DES
Baltimore City College
Baltimore, Maryland, USA01.2015
Skills
- Customer assistance
- Computer proficiency
- Microsoft Office
- Task prioritization
- Teamwork
- Collaboration
- People management
- Training
- Client issue resolution
References
Available upon request
Languages
- English
- French
Timeline
Internal Sales Consultant
Leader Auto Resources
08.2023 - 11.2024
Manager
McDonald's
10.2017 - 09.2023
3 Years Equivalence To DES
Baltimore City College
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