Luc Daryl Bonnet
Montréal,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Client Représentative
Ricepoint
Montreal, QC
07.2022 - Current
- Provided excellent customer service to ensure client satisfaction.
- Identified and addressed any issues or complaints from clients in a timely manner.
- Responded quickly and accurately to inquiries from clients.
- Conducted follow-up calls with clients to ensure their needs were met.
- Maintained records of client interactions and transactions.
- Researched information related to the services provided by the company.
- Performed data entry tasks for tracking client feedback and satisfaction levels.
- Developed positive relationships with customers through effective communication techniques.
- Ensured that all customer inquiries were handled promptly and efficiently.
- Attended conferences and seminars focused on improving client relations practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Représentative
Gatestone & Co
Montreal, QC
11.2020 - 05.2022
- Provided excellent customer service to ensure client satisfaction.
- Responded quickly and accurately to inquiries from clients.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with managers regarding changes needed based on customer feedback.
Customer Service
Millennium1solutions
Montreal, QC
08.2018 - 10.2020
- Responded quickly and accurately to inquiries from clients.
- Maintained records of client interactions and transactions.
- Researched information related to the services provided by the company.
- Performed data entry tasks for tracking client feedback and satisfaction levels.
- Adhered strictly to company policies regarding confidentiality of client information.
- Answered inbound calls, chats and emails to facilitate customer service.
Client Représentative
Gexel
Montreal, QC
03.2017 - 08.2018
- Identified and addressed any issues or complaints from clients in a timely manner.
- Conducted follow-up calls with clients to ensure their needs were met.
- Responded quickly and accurately to inquiries from clients.
- Provided excellent customer service to ensure client satisfaction.
- Maintained records of client interactions and transactions.
- Researched information related to the services provided by the company.
- Collaborated with other departments to resolve complex customer problems.
- Ensured that all customer inquiries were handled promptly and efficiently.
- Attended conferences and seminars focused on improving client relations practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
Certificate - Ecommerce
Shaw Academy
Online 06.2021
Certificate of Technical Studies - Sales
EDUCATEL
Haiti 09.2015
Skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
- Verbal and Written Communication
- Customer Service
- French/English Fluency
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Multitasking and Prioritization
- Transaction Processing
- Data Entry
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Proficient in Word/Excel/PowerPoint
- Work Prioritization
- Proactive Self-Starter
- Time Management
- Proficiency in Microsoft Office and G Suite
- Patient and Empathetic
- Teamwork and Collaboration
- Inbound and Outbound Calling
- Microsoft Office
- Remote Office Availability
- LiveChat Messaging
- Promoting Brand and Company Identity
- Call Volume and Quality Metrics
- Strong Analytical and Problem Solving Skills
- Policies and Procedures Adherence
- Cultural Awareness and Sensitivity
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
- Computer Skills
- Invoice Preparation and Processing
- Membership Inquiries and Renewals
Languages
French
Native/ Bilingual
English
Professional
Timeline
Client Représentative
Ricepoint
07.2022 - Current
Customer Représentative
Gatestone & Co
11.2020 - 05.2022
Customer Service
Millennium1solutions
08.2018 - 10.2020
Client Représentative
Gexel
03.2017 - 08.2018
Certificate - Ecommerce
Shaw Academy
Certificate of Technical Studies - Sales
EDUCATEL
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