Lucca Secchitano
Santa Rosa
Summary
Dynamic and results-oriented professional with a proven track record at Panera Bread, adept in merchandise management and customer service. Excelled in enhancing shopping experiences and fostering customer loyalty through effective problem-solving and a positive demeanor. Skilled in cash register operation and teamwork. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Prepared Foods Team Member
Whole Foods Market
Santa Rosa, CA
02.2025 - Current
- Supervised daily food preparation and ensured compliance with safety standards.
- Trained new team members on food handling and production processes.
- Coordinated inventory management to maintain optimal stock levels for prepared foods.
- Developed efficient workflows to enhance production speed and reduce waste.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
Retail Associate
Panera Bread
Santa Rosa, CA
04.2024 - 07.2025
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Deli Customer Service Clerk
Oliver's Market
Santa Rosa, CA
07.2023 - 12.2023
- Consistently exceeded customer expectations by delivering prompt service and resolving any concerns or inquiries with professionalism and a positive attitude.
- Demonstrated adaptability by quickly adjusting to changes in product availability or company procedures within the deli department.
- Assisted in training new employees, sharing best practices for excellent customer service.
- Reduced waste costs by effectively managing perishable inventory through proper rotation and storage techniques.
- Adhered to strict food safety protocols while preparing sandwiches, salads, and other menu items for customers on the go.
- Generated repeat business through exceptional customer interactions, building rapport with regular patrons of the deli counter.
Hungry Relief Volunteer
Redwood Empire Food Bank
Santa Rosa, CA
01.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
High School Diploma -
Montgomery Highschool
Santa Rosa, CA06-2023
Skills
- Reliability and punctuality
- Positive and engaging demeanor
- Cash register operation
- Merchandise display
- Cleaning and sanitizing
- Approachability
- Self-directed learning
- Product knowledge expertise
- Proactivity
- Hospitality and accommodation
- Teamwork and collaboration
- Time management
- Problem-solving
- Large batch cooking
- Fast-paced environment
Timeline
Prepared Foods Team Member
Whole Foods Market
02.2025 - Current
Retail Associate
Panera Bread
04.2024 - 07.2025
Deli Customer Service Clerk
Oliver's Market
07.2023 - 12.2023
Hungry Relief Volunteer
Redwood Empire Food Bank
01.2022 - Current
High School Diploma -
Montgomery Highschool